Agoda is hiring a

Customer Support Specialist - Shanghai (English and Chinese)

Shanghai, China

Overview: is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. is part of (Nasdaq:PCLN).’s network includes more than 950,000 accommodations worldwide. The multinational staff of over 3500 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.


We are recruiting for Customer Support Specialists to be based in our Shanghai office!  This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!


Agoda ( 是全球增长最快速的在线订房平台之一,也是全球最大在线订房领导品牌Priceline集团旗下的公司。 Priceline集团(Nasdaq: PCLN) 是一家在美国纳斯达克公开上市的公司,并且是标准普尔500指数(S&P 500) 的成员之一。


Roles & Responsibilities:

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
  • Accountable for meeting individual (KPIs) and team goals


·         指导解答客户问题、了解客户需求并为客户提出合理化建议
·         妥善地处理客户投诉并记录相关信息。
·         用英语和外籍客户及合作伙伴进行沟通。
·         熟练使用标准的日常服务用语、技术用语为客户提供周到全面的支持
·         积极履行自己的工作职责以及完成公司和主管交给你的其他相关工作。


此职位要求精通英语和汉语包括 听,说,读,写。并能适应轮班制并且需要在公共假日工作,以确保24小时客服。



  • Fresh graduates are also welcome to apply / 1-2 years’ experience in customer service
  • Good command of English and Mandarin (Speak, read & write)
  • Excellent telephone manners and communication skills
  • Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to our customers
  • Ability to work under stressful and pressured environment
  • Independent and able to work under minimal supervision
  • High degree of integrity and confidentiality
  • Computer literate






经 验:

o    能够配合呼叫中心轮班式的环境、能够在周末和公共假期值班
o    国家法律规定的工作时间

o    反映灵敏,具有较强的沟通协调能力和语言表达能力,善于处理突发事件
o    高度的工作热忱、责任心以及良好的职业道德

  • 有亲和力以及服务意识
  • 性格要求沉稳、隐忍,善于倾听,有同理心,乐观、积极;
  • 具有团队精神,能够承受较强的工作压力。
  • 独立并且能在部门主管的管理协作下工作
  • 对公司内部政策以及所有信息拥有高度保密性
  • 熟练使用办公软件
  • 可接受短期海外培训
  • 可接受轮班制工作时间





 Why join Agoda?

  • Attractive annual salary with comprehensive benefits
  • Insurance coverage
  • 5-day work week
  • 4 weeks comprehensive training
  • Performance bonus
  • Discounted hotel accommodation anywhere in the world!



  • 国家规定的各项福利待遇,五险一金
  • 内部晋升的激励机制
  • 知名跨国公司提供的更多的学习空间以及发展机会
  • 卓越的酬薪已及为员工缴纳各类政府规定的社会和医疗保险
  • 享受四周公司系统化职业培训课程
  • 享受双休,工作5个工作日
  • 全球各地酒店住宿的员工专享优惠
  • 内部调动及海外工作机会,学习国际工作经验


RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 


Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 


We thank you for your cooperation in this matter.