Workable is hiring a

Customer Support Specialist

Boston, United States

For some companies, customer service is a necessary cost, a mundane but unavoidable cog in the machine.

Workable is not one of those companies.

For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends.

As a Customer Support Specialist, you will be the human face of Workable. You will:

  • advise small businesses on the best way to organize their recruitment
  • demonstrate how to use our software to get the results that matter to them
  • respond to user questions or issues with friendly and pragmatic advice
  • support users when they run into trouble
  • You will become the person they rely on to get an important job done well.

    You won't be just someone that talks to customers for us so we don't have to. Our product management team will rely on your first-hand understanding of users to design features that make Workable the best recruiting software in the world. Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line.

    You will be the reason we get comments like these in our email every day:

    "I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"

    In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.

  • Tech-savvy, meaning that you are comfortable using modern office productivity tools, you are an efficient user of spreadsheet software and you can understand/learn our product well enough to be able to explain and sell it to others.
  • Pleasant and patient communicator. We pride ourselves on our exceptionally friendly customer support, we communicate with respect and timeliness and we guide our users with patience and dedication.
  • Self-motivated, having a drive to carve out a career with a fast-growing tech startup.
  • Available to work a varying schedule between 9am-7pm, with occasional weekend hours to support our customers world-wide.
  • A college or university degree
  • 1 to 3 years of professional experience (feel free to count any interesting internships or part-time experience!)
  • Technical education or experience
  • Experience in customer support, account management or quality assurance
  • Experience in the software (ideally SaaS/cloud) or the technology industry
  • Experience in writing (blog, articles, copywriting)