Wrapbook is hiring a

Customer Support Specialist

Remote

About Us:

Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work.  The popularity of project based employment has introduced flexibility for both employers and employees but also added complexities from a compensation and administrative standpoint.  Our vertical fintech platform enables companies to seamlessly onboard, pay and insure their workforces.

We’re building the best product for the entertainment industry but operate in a 50B market and have big goals we want to achieve.  With legacy competition slow to react and over 30M raised from Andreessen Horowitz, Equal Ventures, Uncork Capital,  Jeffrey Katzenberg and CAA co-founder Michael Ovitz, we are at an exciting stage of growth and there isn’t a better time to join!

The Opportunity – Customer Support Specialist (Remote - CANADA)

We are looking for an enthusiastic Customer Support Specialist to join our team. Reporting into the support organization, you’ll be tasked with ensuring our customers have their product questions answered and technical issues addressed. While this role involves a variety of different skills, the primary focus is to work with customers to provide solutions for their continued success.

What you'll Do:

  • Provide daily support to Wrapbook customers as they leverage our product zia Zendesk tickets, phone and Chat support
  • Troubleshoot issues to identify the root cause of a behaviour and next steps to a solution 
  • Managing your backlog of tickets and staying on top of responsibilities 
  • Surface trends and insights into what we’re seeing come to support to find long-term solutions 
  • Assist in developing a successful support team ensuring the best possible user experience 
  • Support with developing workflows and best practices for handling customer tickets thorough Zendesk, from how to respond to different types of issues, to how to produce said issues 
  • Work West Coast hours, US Holiday Schedule and alternating weekends

We think you'll be an amazing fit for this position if your application can demonstrate:

  • You have 2+ years experience in customer support roles (or other relevant experience)
  • You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
  • You have an aptitude for problem solving
  • You have a voracious appetite to learn, are organized and able to prioritize effectively
  • You are tenacious, work hard and love working with other to achieve a common goal 
  • You’re extremely analytical, meticulous, and organized 
  • You are comfortable with the rapid pace and constantly changing landscape of an early stage startup

Why Join Us:

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts.

Benefits include:

  • Unlimited Paid Time Off
  • Work from anywhere in Canada
  • Health and Dental Benefits
  • Up to $1500 towards IT set up for your home
  • Up to 4% matching RRSP / 401K
  • Learning and Development Allowance
  • $150 Monthly Life Style Benefits

Sure, there are Benefits and Perks: but the real reason people are proud to work at Wrapbook is because each person knows their opinion is respected, and they can see the difference they make. If you want to accelerate your career and have just as much of a life outside the office as inside—you're exactly what we're looking for

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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