Role based in Auckland
Cin7 is a fast growing supply chain and logistics system that enables the management of inventory in multiple channels, different industries and legal entities, while seamlessly integrating with accounting solutions and eCommerce platforms such as Xero and Shopify. CIO Review (Silicon Valley) call us one of the 20 most promising technologies for the apparel and textile space.
You will provide exemplary customer service and first line support to the Cin7 client base, resolving technical issues and understanding the client's current supply chain processes. You will take ownership of customer support requests and be able to resolve them efficiently and professionally. This position works alongside a team of experienced developers and specialists to onboard customers to Cin7.
You may be required to work with multiple clients at any one time and successfully balance the workload accordingly. Our clients are based in NZ, AU, US and UK. Therefore, these support roles will have varying start times.
SKILLS AND EXPERIENCE
•You will love (and be good at) troubleshooting and be a strong communicator with the ability to simplify technical terms and explain it to the customer.
•You must have a good understanding of SQL, HTML & CSS. Knowledge of XML & .Net would be added advantage. (We will test you on SQL, HTML and CSS)
•You love challenges and you are a great problem solver.
•A passion for technology and systems and enjoy learning how the software works.
•You will have excellent relationship, interpersonal and verbal communication skills.