Overview
Are you ready to join an agile, diverse, and global team of innovators in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.
Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We’re backed by leading international investors, including SoftBank, QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures . We’re also part of the Visa Fintech Fast Track program among an elite group of fintechs.
This position is 100% remote, based in México, and will report to the Director of Customer Support.
As the Job Title you will...
- Collect and analyze customer service data to identify trends and areas for improvement.
- Create and maintain customer service performance metrics and reports.
- Provide insights and recommendations to the customer service team and leadership based on data analysis.
- Collaborate with the customer service team to design and implement data-driven solutions to improve customer service performance.
- Stay up-to-date with industry trends and best practices in customer service and data analysis.
- Collaborate with other departments, such as product development and marketing, to ensure that customer needs are met.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Collaborate with the leadership team to develop and execute customer service strategy.
- Work with IT and other teams to ensure that data is being collected and stored consistently and accurately.
Who You Are
- 3+ years of experience in data analysis.
- 2+ years of experience in customer service.
- Experience in fintech industry is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Strong understanding of data analysis tools and techniques.
- Experience with SQL, Excel, and other data analysis tools.
- Strong understanding of customer service metrics and performance indicators.
- Fluent in Spanish and English required.
- Agile, flexible, and responsive approach to work.
- Enthusiastic, positive, friendly and a great sense of humor!
Benefits
- 100% employer paid premiums (for team member and family) for healthcare (medical, dental, vision)
- 30 days Aguinaldo
- Phone/Internet Allowance
- Food Vouchers
- Vacation premium
- Unlimited time off and all public holidays
- Allowance for home office equipment
- Highly supportive team culture
- Remote-first (within your country of residence), flexible work environment
- Market-competitive salaries
- Top-notch project management, productivity, and team engagement tools
- A wide range of learning resources, and much more!
Our Values
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We’re captivated by customers: We’re captivated, obsessed, fascinated and engaged with our customer - inside and outside of Tribal. Everything we build is rooted in creating new possibilities for them, challenging what we think is impossible.
- We operate in 3D: Drive. Diagnosis. Data. We execute with drive and urgency. When needed, we diagnose using data and experiments before deciding. We consider second order effects and think things through.
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We progress towards excellence: We hold ourselves and each other accountable to high standards and excellence. We balance perfection with delivery, experimentation and learning.
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We pursue learning and growth: We’re curious and passionate about learning and growing. We question assumptions, seek out information, ask for feedback, acquire new knowledge, and explore new perspectives.
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We’re human-centered as one tribe: We work as one tribe. We collaborate on issues, powered by respectful challenge and feedback. We listen to each other. We’re open to other points of view but commit once a decision is taken, supporting each other wholeheartedly on the path forward.
Equal Employment Opportunity & Privacy Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Click here to learn about our Tribal Privacy Policy and #JoinTheTribe
Learn more about Tribal at www.tribal.credit and www.tribal.com.br
