Okta is hiring a

Delivery Manager

San Francisco, United States
Full-Time

Title of Job: Delivery Manager
Role LocationOkta Headquarters (San Francisco, CA)  
Reports toSenior Director, Professional Services

Company Description: Okta is the foundation for secure connections between people and technology. Our IT products uniquely use identity information to grant people access to applications on any device at any time, while still enforcing strong security protections. Our platform securely connects companies to their customers and partners. Today, thousands of organizations trust Okta to help them fulfill their missions as quickly as possible.

Position Description:

We are looking for an experienced, enthusiastic, hands-on leader who can rapidly learn the Okta value proposition and apply it to customers of all sizes. This is a key leader of the services organization accountable for the delivery of Okta professional services for our customers within a region. This individual must have experience in forecasting, change management and operational excellence for PS teams.  He/She must have a deep understanding of reporting and metrics as well as capacity planning and utilization targets.  Ideally this individual will have a strong Project/Program Management background with an ability to handle multiple work streams and be extremely comfortable with client escalations and resolutions.  Lastly this individual must have an executive presence and be comfortable presenting to executives. 

The candidate will be responsible for collaborating with the regional Services Sales team for the planning and deployment of the Okta service for our customers to ensure we are providing the appropriate services to ensure their success.   He or she will also be responsible for the regional professional services delivery team members and will assist the Regional Director with oversight and accountability for the regional services including billings /revenue, customer satisfaction, and resources utilization.  This role will report to the Regional Director of Professional Services.

Job Duties and Responsibilities:

  • Assist the Regional Director with oversight and accountability for the regional professional services billings/revenue, customer satisfaction, resources and utilization
  • Assist with hiring, growing and retaining PS delivery team members wholly focused on our customers’ success, including technical consultants, and project managers
  • Ensure resources are properly staffed on projects to ensure success, including direct employees and contractors
  • Provide direct management, mentoring, and support to the delivery resources to ensure their continued technical, professional, and career growth
  • Leverage / enhance repeatable implementation methodology to rapidly enable customers to adopt the Okta service
  • Improve and develop implementation programs that are swifter and more practical compared to Okta’s competitors
  • Assist the Okta Strategy & Programs team and PMO with improving regional reporting tools, delivery methodology, best practices, and project templates. (
  • Utilize project / time tracking solution (Financial Force) to properly manage a portfolio of concurrent projects
  • Work closely with the Business Operations, Finance and Legal teams to ensure the proper post-implementation activities are accounted for and in compliance with the corporate policies. (5.1)
  • Survey customers to collect feedback and drive continuous improvement in our delivery capability (5
  • Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
  • Use knowledge repository of deployment best practices and other customer ideas which can continually enhance the Okta platform
  • Collaborate with Okta partners as well as assist in development of Okta Partner Network