Axon is hiring a

Deployments Lead

Seattle, United States

Let's be candid: The product we're building is a little more complex to use than just installing it on your iPhone. Our product is the beating heart of all law enforcement activities, and that means having capabilities that allow a motorcycle cop to hand out speeding tickets, a patrol officer to respond to and document a domestic violence dispute, and a homicide detective to track and solve a case. We're also working with large, complex organizations who have strong opinions about how and when things should work. All of those things require someone who can span the user- and customer-focused elements of a traditional Product Manager role and also take on project and customer leadership.

As we build this team and product from scratch, our deployments leader will also be tasked with building the team necessary to execute multiple major deployments in parallel. The ideal colleague for this role is someone who is equally comfortable in the team room whiteboarding developer tools, meeting with and presenting to senior customer stakeholders, and problem-solving and prioritizing work with deployed engineers. To manage all of that requires great project tracking skills, proven experience managing teams, customers, and software development, and a logical, orderly mind ready to put some structure to the entropy we'll constantly face as we scale.

  • Core activities include
    • Hiring and leading technical project/integration teams, including data engineers and forward-deployed engineers working on-site and remotely
    • Communicating product and customer needs to core development teams
    • Contributing and owning development roadmaps for elements of the core product, including developer and customer toolings
    • Managing all post-sales customer relationships, including setting and executing on Scopes Of Work for each customer, including timeline, major deliverables, known challenges, stakeholder communications, and financial outcomes.
    • Building standard playbook for action and toolkit from previous work