OLIVER North America is hiring a

Design Operations Coordinator, Tools & Access

New York, United States

About the role:

As an Design Ops Coordinator, you will support our client's global Experience Design organization and ensure a seamless designer experience from initial onboarding, and throughout their journey. You will play a pivotal role in maintaining the design tool suite, and enabling designers at all levels to deliver work with ease and efficiency. You will partner closely with the Design Enablement Lead, other Design Ops Coordinators and Design Leaders across portfolios. Responsibilities include managing the design organization tool suite, working with technical partners, developing key foundational resources and materials, and being a key point of contact for all team members.

What you will be doing:

  • Manage and maintain the design organization tool suite, including Figma, Invision, and Sketch, in addition to specialized tools, software and resources.
  • Manage and maintain a set of test accounts, test devices for various use cases
  • Act as a main point of contact for new team members, ensuring a smooth technical set up and ease of access to necessary tools
  • Maintain accurate tracking and monitor user activity across the tool suite to ensure licenses are managed effectively
  • Partner with external design tool account managers to ensure any issues are raised and resolved quickly, and renewals and licensing is managed effectively
  • Communicate with design leaders and designers in various forums and channels of any new features or resources available, or any known issues and timeline resolution
  • Coordinate with Design Ops in various locations and countries to ensure consistent access to the tool suite
  • Continuously review and evaluate design tools to understand which are best suited to meet the needs of Experience Design and the business
  • Partner with the Communications Lead to ensure awareness of current tool suite across the organization, and that documentation and resources are shared consistently
  • Develop & maintain documentation and playbooks for tools, software and resources

What you need to be great in this role:

  • 3+ years of work experience
  • 2+ years of relevant work experience in project management, technical/creative operations, creative production
  • A detail-oriented mindset
  • A passion for data-driven methodologies and data analysis
  • Excellent communication skills, both written and verbal, and ability to convey ideas effectively through slide presentations
  • Ability to work independently and proactively problem-solve
  • Ability to interact professionally and effectively with all levels of management
  • Advanced familiarity and experience with Google Suite
  • At the time of this posting, the base salary for this position may range from $70,000.00 to $80,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of our total compensation package. 

Even better if you have:

  • Experience supporting in-house or consultancy design teams spanning design disciplines including product design, interaction design, visual design, content strategy, research, and engineering
  • A passion for teaching and learning from others to shape process and culture
  • Experience in improving process to create better outcomes
  • Familiarity using Smartsheets, Airtable and other project management software
Req ID: 7681
#LI-associate #LI-FD1


OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran.  They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.

Our Values and how to live them  

  • Ambition. You look for opportunities to deliver greater value to those around you
  • Imagination. You identify a range of solutions to problems
  • Inspiration. You lead by example and encourage others
  • Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
  • Learning. You have excellent listening skills that helps you to learn from our clients and those around you
  • Results. You accept responsibility for your action

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.

Inside Ideas Group and its affiliates and subsidiaries have an internal recruitment department. IIG does not accept unsolicited resumes from any source other than directly from a candidate. 

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