Havenly is hiring a

Design Operations Manager

Denver, United States

Havenly, Inc. is a fast growing consumer services startup, located in the heart of Denver. We offer online interior design services that makes interior decor simple, convenient, affordable and accessible for everyone.

We're looking for an enthusiastic, data driven Operations Manager to be a resource, and support our thriving group of interior designers. Our ideal candidate is excited about analyzing data, driving insights, and creating the systems and processes to constantly ensure Havenly designers are efficient, happy, and successful.

Do you get as excited about a throw pillow as you do about a SQL query? If the answer is “yes”, we want to hear from you!

What You’ll Do:

  • Own the systems, and processes, that enable the Havenly designers to function effectively, and happily - delivering beautiful designs to Havenly clients.
  • Be a constant resource for the Havenly e-Designers - ensuring their questions are answered and that they are understanding and following processes
  • Obsess over performance - Constantly compiling, tracking, and analyzing design metrics to ensure (and prove) increased efficiency, and both designer and client happiness
  • Carefully review Designer’s project work compared to client project notes/brief to ensure we are meeting client expectations and stated goals, providing feedback to designers when their deliverable and client needs aren’t aligned.
  • Act as a project manager to keep track of client due dates and notify/check-in with designers to ensure on time delivery of projects.
  • Thoughtfully execute - Don’t just execute, strategize. Beyond the day-to-day requirements of your role, you’re constantly thinking about why the design team is doing things and how they can do them better