Ten Group is hiring a

Desktop Support Engineer

Ten is looking for a Desktop Support Engineer to join our team in Cape Town. Ten provides award-winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events. Technology sits at the heart of our business and we are looking for a Desktop Support Engineer to join our IT team.

Overview of the role

As a Desktop Support Engineer you will be providing support to all internal staff either via a remote connection or at the user’s desk as well as documenting support issues and their resolution. You will assist in identifying trends in company issues / requirements and work towards meeting these needs and improving the user experience. This role will be required to take part in the out of hour’s on-call support rotation.

Although this is primarily a Desktop support role, the successful candidate will be required to assist with Helpdesk tasks.

Key roles and responsibilities:

  • Monitoring helpdesk ticket queues and escalating to relevant teams/team member where relevant.
  • Installation and configuration of software.
  • Building and configuring new PCs to standard build specifications of OS and applications.
  • Provide support for local IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
  • Maintaining a high level of user satisfaction within the business
  • Supporting colleagues in the execution of their duties
  • Maintaining a professional image to the business at all times
  • Providing timely updates to the business on system outages, issues, and general system information
  • Following ITIL framework principles, and a professional level of call detail and incident management on incidents / requests logged.