Granicus is hiring a

Desktop Support Specialist

Bengaluru, India
Full-Time
Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

If you have a deep interest in software and its ability to impact global democracy, citizen engagement, and increased government transparency, we are interested in talking to you.
As the leader in government technology, we work in a fast-paced environment, where things are constantly evolving and growing. We’re looking for talented, hard-working individuals to join the team.
As a member of our IT team, primary responsibilities include troubleshooting hardware and software issues, as well as perform installations, upgrades and configuration for laptop systems as well as network printers.  This position is at the heart of our customer-focused philosophy, and thus your primary goal will be to provide excellent customer service to all of our internal customers.
 
What You'll Do: 
Managing phones, instant messaging, e-mail, and incident queue resolving issues from end users across multiple systems
Troubleshoot and resolve all software, hardware, networking, VOIP, and audio-visual issues for corporate environment
Properly identify and route issues related to other IT Teams.
Setup, documentation, and deployment of various systems including laptops, desktops, phones, and other technologies
Provisioning user accounts across multiple systems including, but not limited to: Office 365, Active Directory, VOIP, Slack, etc.
Monitor and support desktops and laptop environments
Assist Tier 3 teams in support of servers, switches, firewalls, and wireless access points
Network cabling including termination of Ethernet and support of end user network environments
Work with escalation teams for resolution of server side issues
Configure and test future builds for corporate systems, software, and hardware
Develop and maintain system documentation
Other duties as assigned by the IT Manager.
 
Who You Are: 
You possess excellent problem solving and communications skills
You have a deep understanding of Windows and Mac Operating Systems
You have at least 4 years of recent experience in supporting a technical position
You have experience with the installation of hardware and software in a corporate environment
You demonstrate excellent communication skills – both written and verbal
You have experience with networking and network communication troubleshooting
You show an understanding of many basic network components –Routers, Switches, Firewalls, and Wireless Access Points
You demonstrate an understanding of installation of Windows and Mac Operating Systems and networking protocols
You possess the ability to perform both onsite and remote support for end users
You are self-motivated with a desire to expand your knowledge base
You are a fast learner and highly adaptable, able to work in stressful situations under deadlines
You have experience with Salesforce or other CRM experience a plus
You demonstrate a clear sense of integrity, work ethic and a sincere interest in building strong relationships based upon competency and trust
You are able to work occasional nights and weekends and on call rotation
You are comfortable acting as single point of contact for all IT related issues when the IT Manager is unavailable
You are self-motivated, proactive attitude
Bachelor’s Degree in the field of Computer Science, Management Information Systems, or related discipline preferred
 


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