Professional Civil Process is hiring a

Desktop Support Technician

Spicewood, United States

Professional Civil Process (PCP) is looking for an Desktop Support Technician for our Corporate Headquarters – a person who wants to go above and beyond for the legal support industry. We’re looking for someone who is a self-starter and with exceptional energy and enthusiasm to join our Team.


About PCP:

  • PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
  • We’re a family owned business serving the legal community for over thirty-five years.
  • PCP currently handles over 140,000 services of process documents annually.
  • Our corporate headquarters is in Spicewood, Texas with 22 offices throughout the State of Texas.
  • PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).


Please note this is an Entry Level position.


About the position:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, printers, scanners, peripheral equipment and software within established standards and guidelines.

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

• Performs corrective repairs on computers, laptops, printers and any other authorized peripheral equipment.

• Performs work in compliance within specified warranty requirements.

• Returns defective equipment/parts and documents customer repairs.

• Hardware and software documentation and technical procedure writing.

• Safely package equipment for field offices and arrange for the transport of the equipment.

• Customize desktop hardware/software to meet user specifications and site standards.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Troubleshoots and resolves staff issues through the Help Desk ticketing system and service calls.

• Replenishes and maintains inventory of all hardware and software resources and parts.

• Trains and orients staff on use of hardware and software as needed.

• Provide excellent customer service with all end users and vendors.

• Other duties/tasks as assigned.

Requirements

About you:

• High school diploma or equivalent – Associates Degree in related field is a plus

• Entry Level Position - 2 years experience in a Help Desk environment

• Ability to provide outstanding customer service

• Exceptional interpersonal and communication skills

• Excellent analytical and problem solving skills

• Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP and RDP)

• Experience using and/or troubleshooting Microsoft Windows and Microsoft Office

• Experience and knowledge providing in-house/remote support to users using Windows 7 Pro and Windows 10 Pro

• Experience in using Active Directory Domain Controller

• Flawless attendance record

• Commitment to team results; a team player

  • Ability to lift 25-50 lbs

Benefits

Compensation, Hours, and Benefits:

  • Full-Time: Monday – Friday, 8:00 am – 5:00 pm
  • Pay: $14.00-$15.00 per hour
  • MEC Health Plan - Minimum Essential Coverage - Preventative Care Only - after sixty (60) days of service
  • Dental/vision plan - available upon hire
  • Nine (9) paid holidays per calendar year - after six (6) months of service
  • Paid Time Off (PTO) – after six (6) months of service
  • 401k savings plan – after one (1) year of service - 4% Match
  • Casual/laid back work environment

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