Intersection is hiring a

Digital Field Technician

Boston, United States

Intersection currently holds and manages digital advertising inventory in many of our key markets.  The inventory held on MBTA in Boston has recently expanded, creating a need for field maintenance and repair. 

Intersection is looking for an experienced technician to help lead the effort in monitoring and troubleshooting all local based displays, field support during repairs and installations. Providing assistance to other facets of operations as needed.


  • Lead installation and maintenance efforts on digital advertising signage and other Intersection operated electrical equipment in the Boston Markets.
  • Perform field repair service on digital advertising and other Intersection operated electrical equipment.
  • Design digital signage networks for new installations including network and security design
  • Maintain and update the digital signage software on the existing installations
  • Enhance network monitoring capabilities for current and future installed equipment
  • Troubleshoot issues with existing equipment including hardware, software and network issues
  • Constant proactive monitoring of digital advertising network for issues.
  • Monitor external data feeds to ensure operations
  • Work with vendors to troubleshoot issues
  • Report and document software bugs to vendors
  • Test new digital signage hardware and software
  • Create PC images
  • Create work orders and dispatch field service personnel for repair work
  • Communicate production outages with management in timely manner



  • Computer networking experience – LAN, WAN, IP, Wi-Fi
  • Experienced with electrical and communication test equipment a plus (multi-meter, network tone generator….)
  • Knowledge in the installation, maintenance and repair of networking equipment a plus(i.e. switches, routers…)
  • Basic programming skills such as JavaScript and Flash Action Scripting a plus
  • Must be a self-starter, requiring little supervision and have good time management skills
  • Clean driving record is a must
  • Excellent communications skills
  • Meticulous record keeping
  • Ability to read and understand technical documents and procedures
  • Ability to lift and sustain 50 lbs. overhead for a short period of time
  • Previous AV systems experience a plus
  • Ability to terminate and troubleshoot data connectivity including cat-5/6, fiber, RS-232, coaxial and RCA connections.
  • Microsoft Windows administration experience a plus



About Intersection:

Intersection is a design, technology and media company committed to improving the urban experience at the convergence of digital and physical worlds. Intersection is the result of a recent merger between Control Group and Titan and is the first investment made by Sidewalk Labs. Sidewalk Labs is a Google Alphabet company led by Dan Doctoroff that aims to foster the development of technology products, platforms and infrastructure that help improve life in cities around the world.

Our unique set of assets focus on leveraging emerging trends in technology to improve quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 600+ people across the United States, we carry expertise in:

  • Strategy and Design, Technology Research and Development
  • Advertising & Media
  • Data
  • System Architecture Design and Engineering
  • Software, System and Network Engineering

Our work spans across a variety of markets in cities, government, mass transit, airports and airlines, cultural institutions, retail, and telecommunication providers

Why it’s great to work at Intersection:

We work in a diverse, open office atmosphere where sharing ideas is encouraged. Our kitchens are stocked with fresh fruit and snacks. We promote tinkering in our office, which is why we have a Twitter feed to let you know when a fresh pot of coffee has been brewed. It’s a chance to work in a forward­-thinking company that conceptualizes and builds awesome stuff out of technology.

By joining Intersection, you'll be collaborating with a passionate and talented team and contribute to improving life in cities around the world.

Intersection is an Equal Opportunity Employer.