Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
Role description:
We're looking for a Digital Project Manager who will become a single point of contact for our clients.
Responsibilities:
- Manage projects withing assigned portfolio
- Aid Customer in streamlining business processes for increased productivity and efficiency. Build strong relationships with key decision-makers and product champions
- Be aware of systems used by the client and if needed communicate with internal tech lead correspondingly to solve clients' issues
- Plan, monitor and control all activities related to all assets\product development and roll-out, enable a high-level view of a situation
- Mitigate challenges with internal team and with client (analyze the case, form solution, discuss with client). These challenges might be related to quality issues, cost modifications, response time etc
- Work closely with our sales team to effectively onboard new customers and provide consultative technical advice to ensure they get the most from their eWizard/Content/Viseven Services subscriptions
- Expected to consistently provide excellent Customer services and represent client needs and goals within Viseven to ensure quality.
- Provide support to customers to ensure their eWizard Platform and content function as designed and that Customers are taking full advantage of the functionality the various Viseven services provide.
- Make sure all projects are on track, deliver solutions using the established best practices and in accordance with the agreed SLAs\project timelines
- Be responsible for monitoring statuses and budget expenditures, escalating any existing issues to the relevant personnel (Accountant Director)
- Identify and deal with any potential problems at early stages and provide solutions before the situation becomes critical.
- Keep track of possible risks, establish plan for their mitigation
- Provide day to day monitoring and control of the overall requests level and their statuses across all portfolio of projects
- Keep track of business activities in CRM system; SOWs management, renewals, PO monitoring and closure.
Requirements:
- Experience in working with international clients
- Knowledge of main CRM systems
- Good understanding of design creation tools will be considered as a Competitive Advantage
- Experience in B2B
- Experience with Jira, Creatio, Office 365
- Knowledge of Veeva CRM and SFMC
- Designing user interfaces for websites or applications
- Project management skills
- Fluency in English
- Knowledge of foreign languages other than English
- Advanced communication and presentation skills
- Ability to handle multitasking productively
- Ability to learn new information and get accustomed to new working tools quickly
- Great team player: proactive, responsible, optimistic, flexible, organized, helpful
- Time management and stress resistance skills
What we provide:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:
· Competitive compensation and regular performance based salary and career development reviews
· Passionate experienced team, friendly atmosphere
· Professional and career growth
· Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
· Non-documented sick leave - 4 business days per year
· Documented sick leave - 20 business days per year
· Family leave - 3 paid business days in case of marriage, childbirth or bereavement
· Comprehensive medical insurance
· English learning courses
· Opportunities to participate in professional forums and conferences
· Regular corporate events and team-buildings
· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home
