Alice + Olivia is hiring a

Digital Stylist

New York, United States
Full-Time
Remote

E-Commerce Digital Stylist will develop a profitable client base of online customers through digital campaigns and customer outreach. Digital Stylist will create a seamless virtual client experience utilizing the retail selling culture. E-Commerce Digital Stylist will work closely with Customer Care team to ensure we are delivering a wholistic and consistent level of service, regardless of where the customer decides to shop.

 

COMPETENCIES:

  • Customer Focus
  • Drive for results
  • Team player
  • Time management
  • Personal credibility
  • Flexibility
  • Composure

 

THE RESPONSIBILITIES:

  • Meet personal sales goal
  • Answer + oversee all customer communication (phone, email, chat) and achieve desired KPIs, including
  • customer satisfaction rating and overall response time
  • Assist in the tracking, monitoring, and communication of business results
  • Ensure an elevated level of sales and service is practiced
  • Introduce web customers to alice + olivia selling culture through various methods of communication such as
  • email, phone, live chat, and text messaging
  • Mirror retail CRM campaigns to ensure we are executing an omni strategy
  • Build and maintain repeat clientele by utilizing digital personal client book
  • Resolve customer issues in a professional and empathetic matter, always prioritizing the customer experience
  • Maintain knowledge of fashion trends; merchandise assortment, and vendor information
  • Consistently demonstrate a professional, polished, and knowledgeable manner
  • Partner with warehouse, e-commerce + retail teams to avoid and resolve customer issues in a timely manner.
  • Maintain and share feedback with all departments based on customer feedback and suggestions
  • Coordinate with the warehouse to expedite order fulfillment using internal procedures and platforms.
  • Manage multiple projects effectively and adaptable to new responsibilities and technologies
  • Actively support Diversity, Equity, and Inclusion initiatives

Salary and Benefits:

•$20.00-25.00 p/h plus comission

• Generous Employee Discount

•401(k) with an employer match

•Medical, dental, and vision

 

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