Twilio is hiring a

Director of Compliance

San Francisco, United States

Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Director of Compliance to be a key leader in the evaluation, communication and execution of our compliance programs for Twilio globally. This role is central to the core Twilio business.  It has the highest levels of support, visibility and impact. In the changing dynamics of the industry, we seek someone who is operationally strong who is also forward looking and will influence the roadmap of the company. This role will be the proactive steward of Twilio's compliance efforts around the company and report to the head of our Trusted Communications team under the CPO.


Twilio is looking for a compliance leader with a demonstrated track record of leading complex US and international compliance. You should come to Twilio with:

  • Exposure to an international regulatory and compliance communications ecosystem, managing compliance programs/teams and related systems. Understanding or experience in the software industry is essential
  • Ability to manage teams through both influence and hierarchy - including remote and international teams
  • Extensive experience interacting with customers and compliance experts then translating that into action
  • Strong project management skills with an interest in technology enablement
  • Strong analytical skills and ability to identify and solve problems
  • Self-directed and independent professional with strong initiative, organizational skills and ability to work well under pressure
  • Strong interpersonal skills with the ability to communicate with staff at all levels of the organization as well as with external stakeholders
  • Strong communication skills (written and verbal)


As the Director of Compliance, you will:

  • Partner with Legal, Communications, Public Policy, Engineering, and Account Executives to ensure we and our customers fulfill regulatory compliance needs.
  • Act as the central point for compliance alerts, concerns and trends for our industry and internal teams - followed by action plan development and cross functional management of efforts to turn these into opportunities for our customers
  • Collaborate with local and regional stakeholders to ensure a global partnership to drive a compliant & risk-conscious culture.
  • Drive Product and Engineering requirements to support compliance efforts.
  • Define and lead operations to maintain and audit compliance.
  • Define and lead communication protocols to enable our customers to maintain compliance and be well informed of changing regulatory needs while maximizing customer satisfaction.
  • Present to the company executive team.
  • Monitor, assess and respond as needed to regulatory requirements and expected regulatory changes.
  • Travel globally as needed.


The Trusted Communications team is central to Twilio's leadership in creating Trust in the world of communications.  At Twilio, we've had a front row seat for the last 11 years to see the amazing innovations that developers and companies bring to the world's communications when the barriers to innovation are lowered.  We've seen Crisis Text Line build a nationwide text hotline, which has helped people in their moment of crisis. We've seen Uber, Lyft and others reinvent transportation while preserving the privacy of drivers and riders with innovative uses for voice and SMS. We've seen Remind reinvent educational communications, enabling millions of school teachers to communicate with parents and students over text. These, and more than 140,000 other customers, are re-imagining how communications impacts our lives every day.  The key to preserving this innovation is Trust -- trust in the communications you're having and trust in the technology and companies behind it all. This team will be the steward of that trust for our customers. It is core to everything we do at Twilio and our #1 priority.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore, and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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