Twitch is hiring a

Director of Engineering, Operational Excellence

San Francisco, United States
Twitch is seeking a Director of Engineering to lead our Operational Excellence efforts. This leader of leaders will drive vision and alignment around architecture and operational best practices. He/She/They will oversee central programs such as ops metrics review, change management, incident management and architectural/operational planning in order to systematically improve customer happiness. While overseeing these programs, the Director must work cross-functionally to hold other departments accountable while maintaining good working relations with them. Her/His/Their teams' will develop and drive the core internal platforms to support robust system development and management at Twitch. He/She/They will work closely with the development teams to cultivate relationships both internally and externally around operations, processes, and customer advocacy.


  • Champion and advocate for customer requirements for services across Twitch
  • Drive prioritization and remediation of operational and architecture risks across Twitch systems 
  • Reduce the impact, duration and repetition of production events that negatively affect Twitch customers
  • Build and maintain tools to enable teams to introspect systemic architectural and operational risks
  • Maintain metrics for all of the above work, set goals for the next stages of the work, and justify both current and future resources and directions with executive management
  • Hire and develop a team of managers, engineers, and technical program managers to support your efforts


  • 10+ years of overall technical experience, including deep technical knowledge of large-scale web services
  • 4+ years of experience leading multiple engineering and technical program management teams
  • 4+ years of experience of managing products, budgets and justifying resource needs to senior leaders and finance partners
  • Demonstrated team building skills – be able to bring people together, hire, develop and motivate staff members, create appropriately challenging projects for team members, and instill a high sense of pride in the team’s accomplishments
  • A record of driving outstanding operations for large scale technology services
  • Must be able to effectively hold others departments accountable while maintaining good working relations with them
  • A proven track record of innovative thinking balanced with a strong customer and quality focus

Bonus Points

  • BS or MS of Computer Science, Computer Engineering or other related field
  • Experience working on product development collaborating with multiple teams that have different development models, release cycles, and developer needs


  • Full benefits, including medical, dental, vision and life
  • 401(k) savings plan with a company match
  • Corporate gym membership
  • Flexible time off policy
  • Opportunity to attend one gaming event or tournament
  • Top-of-the-line technology to help you build your own workspace
  • Catered daily lunch and dinners (and three times a week hearty breakfasts)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Commuter Benefits
  • Weekly happy hours

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.