OpenTable Director of Product Management - Restaurant LifeCycle
At OpenTable, we are dedicated to empowering restaurants to provide great dining experiences. We do this by creating industry-leading hospitality solutions that help restaurants around the globe manage and grow their business. As part of the Restaurant Lifecycle team, you will help partner restaurants build their business by creating products and features they need to run their business better. The RLC team mission is to ensure that restaurants that choose our products are more likely to succeed in the long term than their competitors in this challenging segment of hospitality.
We are looking for someone who can manage the strategic direction of the Restaurant LifeCycle (RLC) team which is the focal point for restaurant management at OpenTable. This includes onboarding, upgrading, administration and churn. You will also oversee the team that supports our largest revenue generating product, as well as a small portfolio of additional products that offer a fertile test ground for future OpenTable initiatives. In conjunction with your engineering and design peers, you will work closely with restaurant customers, product managers, product support, marketing and sales to develop a multi-year strategy that delivers at scale domestically and internationally.
You’re enthusiastic about product and energized when leading and working with cross-functional teams solving customer problems toward a long-term objective. You bring a customer-centric approach to your work, and a desire to build your skills as a manager and product visionary. You’re fun and motivated to work on a fast-paced and innovative team.
The ideal candidate is someone who is looking to split their time among managing a small team of PMs, defining a strategic vision for back office systems, supporting existing products (adding new features and addressing known issues), and developing plans to transition legacy features and customers to new products. Experience completing a transition from one platform to another - including building awareness, creating intent, streamlining migration, and providing post-transition support - with high customer satisfaction and retention, is a plus.
Finally, the ideal candidate uses data and metrics to evaluate problems and advocate for approaches and brings energy and playful curiosity to help the entire team crack complex business problems for restaurants.
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