Casper is hiring a

Director of Retail

New York, United States


  • Oversee the build, launch and evolution of our retail store fleet
  • Hire, train and manage field teams, fostering a culture of leadership, accountability and passion for Casper's mission to help people dream their way to a better life
  • Architect the customer journey, service model and related operations model to support a revolutionary retail experience in partnership with the CXO
  • Oversee NSO/retail rollouts
  • Manage ongoing operations for permanent retail channel as well as pop-up/temporary retail experiences globally


  • 7+ years experience in retail or hospitality
  • Deep acumen and sensibility around customer experience and journey
  • Excellence in leadership--ability to build high performing, highly engaged teams
  • Thorough analytical aptitude--ability to plan and manage to KPI's e exactitude, oversee payroll, etc
  • Gets results--can drive revenue and train on brand revenue and conversion driving behaviors
  • Understand brand and importance of place of brand in retail and customer journey

About Casper

Casper ( is a sleep brand that launched in 2014 with one perfect mattress sold directly to consumers — eliminating commission-driven, inflated prices. Its award-winning sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?" sized box. A year and a half after launching the mattress, Casper expanded its universally comfortable product line, which now includes a perfect pillow and sheets.
Now expanding into Europe, the company is one of the fastest growing consumer brands of all time with more than 100 full-time employees, $100M in revenue for 2015, and 100,000 Casper owners. Casper was named one of Fast Company's Most Innovative Companies in the World, and its eponymous mattress was crowned one of Time's Best Inventions of 2015.


  • Competitive salary + equity
  • Excellent medical, vision, and dental insurance
  • Fitness stipend
  • Open vacation policy
  • Lots of free food and unlimited naps!