ZOZI is hiring a

Director of Sales Operations

San Francisco, United States

The Director of Sales Operations will be responsible for owning the processes, systems, and activities that enable ZOZI’s Sales team to operate effectively. In addition, the Director of Sale Operations will bring an analytical capability that enables ZOZI to continually improve performance and seize new opportunities.


What you'll do:

  • Develops and maintains KPIs, dashboards, and reporting to provide insight into state of sales
  • Coordinates sales forecasting, planning, budgeting and reporting processes used within the sales organization.
  • Monitors the accuracy and efficient distribution of sales reports and other data essential to the sales organization
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
  • Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
  • Acts as a key liaison/partner between the Sales Team, Marketing, Finance and other internal stakeholders
  • Works with Finance, HR and management to provide assistance with sales incentive programs and compensation planning in order to increase sales productivity
  • Helps to establish, communicate and monitor quarterly sales campaigns
  • Ensures all sales organization objectives are clearly communicated and documented in a timely fashion
  • Ensures compliance with CRM and drives the optimization and enhancement of how the organization uses its CRM
  • Coordinates training materials and conducts training (CRM, etc.) and helps with on-boarding new sales employees
  • Develops and documents the processes, standards, and rules of engagement that direct how ZOZI’s sales staff engages with customers and across verticals
  • Relentlessly analyzes the business and proactively offers insight and recommendations to sales and executive leadership
  • Coordinates cross departmentally to align resources behind sales strategy


Your background:

  • Bachelor’s degree
  • 5 + years of related experience
  • Advanced Excel proficiency
  • Experience with Salesforce
  • Excellent writer with strong overall communication skills
  • Solid understanding of B2B SaaS sales and business fundamentals
  • Exceptional at structuring, interpreting, and presenting analysis
  • Strong problem solving and collaboration skills


About Us:

ZOZI’s mission is to provide best in class online booking software for activity businesses and inspire people to experience the world. We’ve been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, “America’s Most Promising Companies” by Forbes, and "Top 50 Best Places to Work" by Outside Magazine for five years in a row.

For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment and customer management software used by thousands of businesses across nearly 90 countries.  For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.

5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.

Our company culture is built on passionate people - we value our team above all else and strive to have every person thrilled to build this company together. The team is highly incentivized to do well, and we’re heavily invested in the future of each person. We realize that talented people have options, and those who choose ZOZI mean a great deal to us. We want you to grow professionally, have a lot of fun and be surrounded by the best.

We offer great perks like a 401K, 100% company paid health benefits, professional development budget and more. We also have a “flex vacation” policy, which means there’s no formal number of days off per year - you take time when you need it. We also offer free ZOZI experiences, a company paid iPhone, sabbatical time, gym memberships, and a bike-equipped office at the end of the Embarcadero in San Francisco.

We've attracted some of the best investors, partners, and awards thanks to the dedication of our immensely talented team. If you like the idea of building a company that helps people create life memories, join us!

Get Out There™ at www.zozi.com/advance and www.zozi.com.