Pindrop is hiring a

Director of Software Engineering - Shared Services

Atlanta, United States

The Job

Our engineering team solves tough problems and invents new ways to provide voice identity and security solutions using big data and audio science in the cloud.  We are looking for a senior engineering manager to to help define, design, lead and manage the creation services used by our product engineering groups.  We have technically challenging problems to be solved so we need a leader who can execute our strategy on a daily basis by inspiring and growing a high caliber engineering team.


  • Foster a focus on adding value for our internal customers among your engineering teams
  • Coordinate dependencies and timelines among Shared Services teams and with the Fraud and Authentication teams
  • Develop, mentor and coach a diverse team to continue to deliver high quality, innovative services in a fast paced, entrepreneurial environment
  • Lead by example, care for your team and establish credibility with the quality of your and your team’s technical execution
  • Continuous improvement in process and implementing controls to increase efficiency and productivity of engineering practices
  • Implement and measure engineering best practices and metrics
  • Improve the team’s technical ability, utilization, and overall efficiency
  • Collaborate closely with other organizations to foster an environment of teamwork throughout Pindrop

Skills and Qualifications:

  • Words that best describe you: energetic, adaptable trusting, results driven, inspirational, quality focused, coach, customer focused, organized
  • You're committed to the craft of managing and leading people, communicating and coaching
  • You effortlessly switch between big picture thinking and nit-picking detail and solve problems with the right mix of creativity and deep analysis
  • You have an insatiable appetite for learning new things and improving existing ones. You cultivate that same appetite in your teams
  • You pay attention to details and take great pride in your work
  • You're a perfectionist who tempers it with deadlines. Pragmatism is your middle name, you work at speed and inspire with your can-do attitude

Education and Experience:

  • Strong managerial skills with track record of growing and developing high performing teams
  • BS in CS or EE. Masters in an engineering discipline preferred
  • 5+ years as a manager of software engineering teams
  • Prior experience in a start up environment strongly desired
  • Proven track record of high quality and timely product delivery
  • Experience developing and presenting information to executive-level audiences
  • Lean software development methodologies knowledge helpful
  • Ability to thrive in an ambiguous, fast-paced, dynamic environment
  • Strong communication skills, both inward and outward
  • Linux experience preferred
  • Python and Go experience preferred
  • Knowledge of containers and container orchestration systems (Docker, Kubernetes, etc.)
  • Software architecture and patterns, including micro-services and RESTful API design
  • Strong collaboration skills with disciplines across Product Management and Customer Success


Perks at Pindrop

We hire good people, and take care of them. Pindrop believes in fostering an environment where employees don’t just come to work hard, but play hard. We host regular game nights, team challenges, and offsite events (not to mention the snacks and catered meals) to keep everyone involved in our company culture. We appreciate new ideas any and everywhere.

Keep learning. Pindrop offers regular Lunch & Learns and Tech Talks that promote an environment for people to grow outside of their job title. Want to learn to code with minimal experience? Come to our Intro to Python Tech Talk. Interested in March Madness? See how data science can help you beat the bracket at our Data Science in the Real World Lunch & Learn. In addition to these events, we promote a continued education budget for each of our employees to grow and improve in tandem with the company.

Our employees are creative, excited, and above all a team. Pindrop is one of the fastest growing security startups in the country, but we make sure to hire only the best of the best. Better yet, every employee is passionate about the company and our mission. (Can you blame us?) When you put that passion in a collaborative setting it unites everyone as a team.

Fighting criminals is in the job description. No matter which facet of Pindrop you want to work for, we are all working towards the same goal-- making sure the bad guys don’t win.


Our Bio

Founded in 2011  |  Raised $122 million

Venture backed by Andreessen Horowitz, Google Capital, IVP, Citi Ventures, Felicis Ventures, & GV

Pindrop is the pioneer in voice fraud prevention and authentication. We provide enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. We have been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses.


Check out this video to get more of an idea of what we do
and all the good karma you’ll rack up working for us.

Pindrop is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.