Agoda is hiring a

Director Payments & Merchant Initatives

Khwaeng Pathum Wan, Thailand
  • Lead multi disciplinary teams in Finance to collaboratively support and enable the delivery of the Payments track including teams directly responsible for:
    • Payment Service Providers (PSP) commercial and contract terms
    • Source PSP Global solutions to localize the payments product pay in and pay out capability
    • Operational payment exception handling
    • Chargeback handling
    • Tax and Legal implications of local payments delivery
    • Data analytics for Finance and the payments team
    • Budgets and forecast (together with FP&A)
    • Reporting (together with accounting)
    • Risk management (impacts on treasury)
    • Automation and efficiency gains designed for large global scale up
    • Finance Infrastructure (With Financial Systems teams)

 

 

  • Co-Lead the Payments project together with head of Product and IT
  •  
  • Work collaboratively with other departments in and connected to the payments track including:
    • Partner Services
    • Finance Operations
    • Front End
    • Customer Service
    • Fraud & Security
    •  
  • The Director of Payments reports to agoda.com VP of Finance

 

Skills required:

  • Strong team and people leadership of own and connected teams in payments
  • Focus on enabling and removing blocks through constructive problem solving and attitude on enabling
  • Flexible, resilient working style and attitude to keep up with fast paced product evolution
  • Emphasis on collaboration working and leading across multiple departments
  • Forward thinker that can anticipate needs well in advance of business requirements
  • Strong communicator that can build a flexible motivated environment through project challenges to deliver to timelines
  • Operational detail focus
  • Technical focus on payments and fintech evolution to lead product teams on new solutions
  • Able to execute to delivery (and lead team members to do so)
  • Able to quickly pick up key technical requirements to lead Infrastructure delivery
  • Understanding of PSP’s and Banks and how their services work and can deliver solutions for the payments product

 

Next/Future Steps

Focus on globalization of the payments products offered

  • Emphasis on collaboration working and leading across multiple departments
  • Forward thinker that can anticipate needs well in advance of business requirements
  • Strong communicator that can build a flexible motivated environment through project challenges to deliver to timelines
  • Operational detail focus
  • Technical focus on payments and fintech evolution to lead product teams on new solutions
  • Able to execute to delivery (and lead team members to do so)
  • Able to quickly pick up key technical requirements to lead Infrastructure delivery
  • Understanding of PSP’s and Banks and how their services work and can deliver solutions for the payments product

 

Next/Future Steps

  • Focus on globalization of the payments products offered and supporting and mass scale up (focus on building a payments business 20 times larger than the current business)
    • Scale up Bank Transfer and Virtual Card pay out products
    • Ensure local pay in and pay out optimized for local market (e.g. Payment acquiring optimization)
    • Chargeback handling automation
  •  
  • Advise and Support the product and IT teams navigating current IT and Finance infrastructure
  • New initiatives (eg. Attractions)

 

RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 

 

Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 

 

We thank you for your cooperation in this matter.