Away is hiring a

Director, Product Management (E-Commerce)

New York, United States

Away is seeking a Director, Product Management, E-Commerce. We are a global lifestyle brand that is on a mission to create thoughtful products designed to make travel more seamless. In support of our mission, the ideal candidate will define the e-commerce product strategy, as well as lead our e-commerce digital product team, with ownership of discovery, purchase, acquisition, retention, international, internal tools and CRO. You’ll work closely with UX and Engineering to ideate, build, and deliver best-in-class digital shopping experiences. 

As we continue to expand our product offering, the countries where our products are offered, our personalization services, and our brick-and-mortar footprint, you will work with other department leaders to determine the strategic roadmap, testing calendar, and prioritization frameworks. You will be based in our SoHo headquarters.

As a company that values inclusion, Away seeks individuals of all backgrounds and experiences to apply for this position.

What You’ll do:

  • Create a bold vision for our e-commerce experience, identifying opportunities that will allow our customers' experiences with us to be delightful and frictionless 
  • Be responsible for delivering experiences that drive revenue, conversion, retention, and customer engagement for customer-facing products, while driving cost efficiencies for internal products
  • Along with Engineering and UX leaders, you’ll partner cross-functionally with the leaders of our Brand Marketing, Growth Marketing, Creative Strategy, Legal, Operations, Product Development, Customer Experience, and International teams to create the product roadmap
  • Partner with the Data team to define measurable metrics of success for the E-Commerce Product Management team, and drive accountability through OKRs
  • Partner with Customer Insights and UX Research to understand our customers and their needs to create personas, prototype products, and test ideas with existing and new customers
  • Establish a culture of testing and learning within your team in continuously developing hypotheses, never taking the status quo as the way things need to be done 
  • Work with our Engineering and UX to establish agile processes, frameworks, and tools to improve velocity, quality, and ensure transparency
  • Clearly articulate and communicate the vision, roadmap, key decisions, and relevant learnings up and out to all levels and departments of the company, offering company-wide insight into what is being worked on
  • Build and develop an innovative and customer-obsessed digital product team by recruiting top talent and designing the team’s organizational structure to foster a strong product culture

Who You Are: 

  • 8+ years of progressive product management experience with 3+ years of experience as a people manager
  • 5+ years of experience in consumer facing e-commerce products where you worked on a full spectrum of experiences including discovery, CRO, and fulfillment of physical products 
  • Work closely with UX and Engineering because you believe we are three legs of the stool
  • Think of the big picture but you can also roll up your sleeves to solve what's right in front you
  • Embody the Agile philosophy, always iterating and improving on the process and not just adhering to the ceremony
  • Collaborator at heart with a strong belief that it takes multiple points of feedback and perspective to develop the right strategy
  • Hard working with a "no task is too small" attitude
  • Enjoy working in a fast-paced and ever-changing environment
  • Passionate about travel (but that’s a given!)

You’ll love working at Away because:

  • We travel. We believe that getting away changes your understanding of the world around you. You’ll have generous PTO to explore new places and access to Away products to ensure your travels are seamless. And after three years with Away, you’ll earn a sabbatical and a bonus to take an additional well-deserved trip.
  • We’re not just employees. We’re people. As a global company, our benefits and perks vary by region, but they align with our commitment to support our employees’ wellbeing both inside and outside of work. We offer insurance coverage, financial contributions for retirement, generous and inclusive parental leave, and a kitchen stocked with snacks and coffee to keep you fueled throughout the day.
  • We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs and grow your career along the way.
  • We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is, too. Through initiatives like our employee resource groups, company-wide trainings, and events, we’re building an inclusive environment where people can bring their best selves to work.
  • We offer competitive compensation packages. We deeply value the talent and impact our team brings to the table, and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
  • And so much more… Dogs in the office, complimentary coffee with coworkers, weekly team lunches, quarterly team outings, and organized volunteer opportunities to give back to our local communities!

About Away

Away (www.awaytravel.com) is a modern lifestyle brand creating thoughtful products designed to transform travel.

Since our launch in February 2016, we have become one of the fastest growing consumer brands in the world. We have sold millions of travel products, grown from a team of four to over 250, expanded shipping to nearly 40 countries, opened seven stores across two countries, and launched several new products and experiences that are inspiring more people to travel the world. And we know that’s just the beginning!

In just over three years, we have already been twice named one of Fast Company’s “World’s Most Innovative Companies,” one of TIME’s “50 Most Genius Companies,” one of LinkedIn's "Top Startups," and a Forbes “Next Billion Dollar Startup.” We have also raised more than $156M in total equity funding to fuel our next phase of growth.

Today, we’re expanding into new travel product categories including apparel, wellness and lifestyle accessories as well as investing in the growth of physical retail in the US and abroad--with the plan to open 50 new stores in the next three years. Sound like something you want to be part of? We’re hiring!

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