Uniphore, the global leader in Conversational Service Automation, is expanding its offerings. We are seeking an energetic and motivated Sr. Manager/Director to lead our Video AI program office. Working with the business unit senior leadership team and Uniphore’s ELT, this person will be responsible for planning, coordinating execution and delivery of the key milestones associated to our cognitive intelligence applications. From ideation, to product development, to go to market strategy, to product launch … This person will be an integral part of all the disciplines and phases associated to bringing a new offer to market. In other words, the creation of a startup within a startup.
The candidate will need to be well versed into the multiple dimensions of business applications, cloud based services, video AI and web conferencing solutions. The ability to understand and translate technical jargon into customer value while being able to derive business impact and value. The ideal person has B2B strategy and planning background with SAAS based offers, cognitive intelligence applications and/or sales & marketing platforms.
Plan & project manage the introduction of a new SaaS offer to marketCollaborate with engineering, finance, marketing, sales, and external stakeholders to ensure readiness for high-impact market introduction and subsequent revenue generationCreate, monitor and report project milestones and success metrics across all business functionsDevelop and retain a competitive viewpoint of Uniphore's offers vs latest market trends and customer expectationsValidate & augment market position messaging to emphasize Uniphore’s unique value based offers and competitive differentiatorsProduce and/or contribute to thought leading content for internal/external presentations, webinars, events, and investor relations.
7+ years of strategy and planning and/or business operations experience, Validated success in launching new SaaS offers to market Versatility in B2B enterprise technology and SaaS solutions for medium to large enterprises Demonstrated experience in engaging, collaborating and leading by influence at an executive level and across multiple cultures Effective written communications, program and project management aptitudes will be critical Minimum of a Bachelor's degree or MBA preferred
Strong customer orientation with a passion for simplicity Strong collaboration, interpersonal and teamwork skills Versatility across all business entities associated to a P&L
Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com