Reliance Health is hiring a

Director, Provider Relationship Management

Lagos, Nigeria
Full-Time
  • Develop and implement processes that delight providers on our network as measured by feedback surveys
  • Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network
  • Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members
  • Eliminate episodes of long wait time, declined care, relationship denials and other negative experiences that members experience while seeking care
  • Manage provider relationship management team to maximize provider performance within assigned portfolio as measured by clinical quality and member satisfaction
  • Ensure timely resolution of all internal and external escalations related to the provider network
  • Improve process of onboarding and consistent engagement of providers to ensure adherence to Reliance Health processes and rules

Requirements

  • Minimum of First Degree in a related field
  • You have at least 5 years experience including solid experience in a similar role within Healthcare & Insurance
  • A customer success, claims, provider/insurance related work history is an added advantage
  • Ability to use data to drive decision making and problem solving
  • Strong negotiation and relationship management skills
  • Excellent communication skills
  • Willingness to travel when required

Benefits

  • Attractive Salary & benefits
  • Unlimited leave days
  • Free office lunch
  • Fantastic work culture
  • Work and learn from some of the best in the industry
  • Great work-life balance

This job is no longer available

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