Twilio is hiring a

Director, Software Engineering (L6) - Customer Lifecycle

Denver, United States

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Director of Software Engineering to be a key leader in managing our Email Platform Customer Lifecycle team. The person in this role will be responsible for the development of software systems that touch every aspect of the Email Platform customer experience, from sign-up and onboarding, to package management and billing. Reporting to the General Manager of Email Platform, this position is critical in supporting Twilio’s revenue growth as we continue to build new applications and partnerships that expand into adjacent market spaces. 


Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of leading multiple engineering managers and overseeing a distributed engineering team. They also have:

  • 5+ years experience in managing software engineering organizations.
  • Passion for developing the next generation of engineering leaders within your organization and providing an environment for learning and growth
  • Experience with front-end and back-end technology leadership.
  • Communication skills across multiple levels of the organization, and demonstrated ability to influence change and outcomes. 
  • Have the technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers
  • Technically savvy and experience with the cloud, APIs, communications, enterprise software, devices, and mobility is a plus. 
  • Bachelor’s degree or equivalent experience required.  


As a Software Engineering Director, you will live the Twilio Magic values:

  • WRITE IT DOWN: Analyze technical strategies and provide key findings to internal stakeholders.
  • DRAW THE OWL: Encourage your teams to find progressive ways to solve problems; adopt new technologies and strategies where applicable.. 
  • BE AN OWNER & BE BOLD: Lead or assist in all aspects of transactions, including strategy formation, developing technical strategies, execution and discipline..
  • BE INCLUSIVE: Lead engineering teams by coaching and encouraging, building a safe and inclusive environment where all voices can be heard..
  • EMPOWER OTHERS: Provide a safe work environment that embraces failure as a way of learning and encourages our engineers to be inventive and motivated. 


The Customer Lifecycle team is critical to Twilio's continued growth. We work closely with sales and finance to support the business needs of the company and provide a trusted interface to the customers. We are looking for a dynamic and strategic leader who will continue to streamline all aspects of the customer lifecycle to make the customer experience as smooth and seamless as possible.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. The team you will be managing is primarily based out of Denver. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.