Warby Parker is hiring a

District Leader

Philadelphia, United States

District Leaders have a direct impact on defining the retail experience for our customers and employees. Each one is responsible for financial performance, retail experience, and operational duties for all retail locations in his or her market—and must also ensure the Warby Parker brand is fluently being translated in the store experience with both customers and employees.  

What you'll do:

  • Manage team of Store and Showroom Leaders
  • Conduct store visits in market and report regularly to HQ partners
  • Oversee recruitment and training for new store openings
  • Assist in programming bi-annual Store Leader conference
  • Regularly identify opportunities to improve the business (employee engagement, NPS)
  • Be responsible for all KPIs: bookings, conversion, NPS, employee engagement score, and labor spend
  • Partner with the Manager of Retail Experience to understand flow of each store

Who you are:

  • An advocate for your teams (and a cheerleader for the brand!)
  • Possesses strong leadership development and team management track record
  • Enjoys working independently—and you do it quite well
  • Possesses both quantitative and analytical skills
  • Loves working among different teams and communicating with many personalities
  • An expert communicator brimming with positive, proactive energy (woohoo!)
  • Incredibly focused and attentive to detail, even while working in a very fast-paced environment
  • Awesome at task prioritization, organization, and problem-solving

Other Details:

  • Experienced managing high-volume stores (8-10 locations)
  • Willing to travel at least 60% of time
  • Flexibility to be based in Northeast District (Boston, Philadelphia, Baltimore or D.C.)

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping.  We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a team member at Warby Parker, you can also look forward to company outings, guest speakers, volunteering opportunities, and brain-stimulating activities.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Cell phone reimbursement
  • Flexible “My Time” vacation policy
  • Parental leave policy
  • Retirement savings plan (401k)
  • Free eyewear (discounts for friends and family!)
  • Health & wellness stipend
  • Quarterly team outings