RedMart is hiring a

Driver Recruitment & Onboarding Manager, Transport

Full-Time

Role Purpose

Being part of the Transport Operations Team, the successful candidate will be responsible for the sourcing, onboarding, engagement and off-boarding of Delivery Representative Service Providers. This person contributes to the objective of scaling up of Redmart’s delivery operations.

 

Key tasks and responsibilities

  • Work with the Transport Manager to provide a consistent supply of driver capacity through contracts.
  • Be the main contact point and handle all inquiries from service providers
  • Communicate clearly the terms of the service contract to new service providers
  • Assist new service providers with registration if needed
  • If required, offer delivery vehicle options and solutions as suited to the service provider’s needs.
  • Ensure new service providers are onboarded effectively and understand clearly the obligations detailed in the service contract (such as safety, on-time delivery, delivery vehicle requirement, customer experience etc).
  • Build and maintain strong relationship with service providers. Gather their feedback and contribute to operational improvements.
  • Monitor service providers performance and identify issues and propose initiatives to solve them
  • Prepare reports and analytics to measure operational effectiveness and use the insights gathered to drive decision making
  • Follow up on any prospective Delivery Representative Service Providers
  • Keep abreast of existing/new market practices. Bring in new ideas and anticipate future threats and opportunities.
  • Collaborate with internal teams to ensure that our prospective Delivery Representatives receive the best experience

 Requirements

  • Degree in Operations Management, Supply Chain, Logistics or equivalent experience
  • 1-3 years experience in operations, preferably in a supervisory role.
  • Experience in e-Commerce transport operations is an added advantage
  • Passion for helping the community save time and money for the important things in life
  • Able to initiate and maintain strong relationships with people from all types of background
  • Strong problem solver, with hands-on approach to plan and execute well
  • Good communicator. Ability to speak a few languages is a plus.
  • A start-up attitude – willing to work hard to get things done

 

 

                                                                                               

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