Rappi is hiring an

e-Commerce Operations Leader

Mexico City, Mexico
We are looking for an e-Commerce Operations Leader for the biggest on-demand platform in the region (Latam). We deliver love and everything from Consumer Electronics to Fashion & Beauty products and toys right to your doorstep.
At Rappi, no two days are the same. We love to hustle, work hard for a greater good and strive to be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this position is crucial in our pursuit of a game-changing experience for our users and partners.

Position Level: 12
Reports to: e-Commerce Operation Manager

What You'll Do?

  • Be responsible for building and optimizing E-commerce operations at Rappi
  • Provide the best possible experience for our strategic allies across sub-verticals (Consumer Electronics, Fashion & Beauty, Home, Toys, etc), making Rappi the delivery app-of-choice to partner with.
  • Ensure OKRs and SLAs are consistently achieved.
  • Manage continuous improvement of completion rate, stockout and delivery time.
  • Define and manage store set up default values and monitor adherence
  • Proactively identify and propose solutions to operational issues creating the operational processes.
  • Create analyses to generate actionable insights.
  • Ensure order prep optimization across all our ally stores.
  • Drive the transformation of insights into real-life solutions.
  • Work in partnership with our Commercial, Tech, and Data teams to solve problems.
  • Secure team discipline and execution.

What You'll Need?

  • 3+ years of professional experience, mostly in digital sales related to any of the categories of Consumer Electronics (technology and electrical appliances), Hardlines (home, sports, toys, pets, etc.), or Softlines (clothing, shoes, beauty , accessories, etc.), commercial development or consulting.
  • 3+ years of experience managing business relationships with various stakeholders, negotiations and budgets.
  • Compliance history in terms of sales budgets and / or project delivery.
  • Knowledge of the industry, trends and brands.
  • University Diploma preferably in administration, economics or engineering.
  • Conversational level of English required