E-Commerce & Technical Support Specialist

E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer

(Dutch or French, and English language skills essential)

Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-on-phone Viva Wallet POS app” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.Are you looking for the chance to be apart of one of Europe’s fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to people?

As an E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer your role would involve acting as 2nd level point of contact for any technical issues for our customers. Troubleshooting POS, software, and payment gateway. You will be able to offer the best solution to help our customer and become their trusted partner. Viva wallet is based in 24 countries, growing at an exponential rate with the backing of JP Morgan.

Requirements

For this position you can be either:

• Experience in E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer.

• Recently completed IT Training School/IT Studies with a keen interest in E-Commerce technology.

Ideally you will have:

• 1-year minimum experience as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry.

• Working knowledge of API, API Calls, Shopify, Woo-Commerce, E-Commerce platforms/modules/plug-ins.
• Extra confidence with technology and familiar with CRM systems, software, and hardware.
• Passionate about serving customers, act with ownership and maintains high level of professionalism.
• Creativity and a strong desire to solve IT problems.
• Excellent use of Dutch or French, and English languages.

Benefits

• Meal Voucher.
• Eco-vouchers.
• Relevant and refresh training related to your role.
• Working with an organisation that is one of the fastest growing FinTech’s in Europe.
• A positively challenging atmosphere and an opportunity to further develop and grow your career.

Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives? 

Click on the blue space below and send us your resume!

It will be our pleasure to call you!