eCommerce Sales Support Specialist - Manila, PH

Energized by the challenge of scaling a business? We’re looking for an eCommerce Sales Support Specialist to play a key role in growing our retail partnerships and marketplace presence! In this role, you’ll monitor sales, fine-tune product listings, analyze performance trends, and tackle marketplace challenges—all while collaborating with a team that thrives on innovation and problem-solving. If you love working with data, spotting opportunities, and making an impact, this could be the perfect role for you!

What you’ll be doing:  

Product Setup and Content Optimization

• Oversees the setup and maintenance of new products on all platforms based on seasonal New Product Introductions (NPIs) or assortment expansion strategies. 

• Updates product content seasonally for SEO optimizations. 

• Gathers product details and assets, including photos and copy, to ensure comprehensive and optimized listings.

Monitoring and Reporting

• Monitors order flows (Order Flow Monitoring): 

  • Ensures orders are processed and shipped as planned for all retail partners, Amazon, Walmart, Target, Nordstrom, Nordstrom Rack, Pottery Barn, etc. 

  • Collaborates with the operations team to address any delays or issues. 

• Monitors sales (Sales Monitoring): 

  • Tracks sales performance by Retail Partner and Brand against projections. 

  • Investigates and addresses any sales exceptions or discrepancies. 

  • Performs partner site audits to ensure product listings are accurate and up-to-date. 

• Ensures product compliance and monitors accounts (Product Compliance / Account Monitoring): 

  • Monitors account health and submits tickets to resolve issues. 

• Conducts In-Season and Post-Season Analysis: 

  • Conducts sales performance reviews during and after sales seasons. 

• Monitors Inventory and Pricing Management: 

  • Monitors inventory availability and updates retailer allocations based on sales performance.  

  • Update pricing across retail partnerships.

Accounting Reconciliation

• Collects and organizes reconciliation forms from partners into Excel sheets for accounting purposes. 

Performs other duties that may be assigned from time to time. 

What we’re looking for:  

• Bachelor’s Degree in any field. 

• Minimum of two (2) to five (5) years relevant experience in eCommerce, particularly in setting up products on retail/marketplace websites. 

• Must have expertise in content optimization to boost conversion rates. 

• Must have familiarity with eCommerce Key Performance Indicators (Traffic, AOV, Conversion Rate) and the supporting inputs that drive performance. 

• Must have strong analytical and problem-solving abilities. 

• Must have excellent communication and interpersonal skills. 

• Must be proficient in Microsoft Excel and other relevant software tools. 

• Must have familiarity and experience with marketplace tools like Helium 10, Jungle Scout, etc. 

• Must have the ability to quickly learn and train the team on new tools as needed.  

• Must have attention to detail and a proactive approach to task management. 

Location: The eCommerce Sales Support Specialist position is a remote working position for Balsam International Unlimited Company - Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves: 

• Must attend occasional in-person meetings. 

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS. 

Note: An online assessment will also be part of the recruitment process. 

Status: This is a full-time, permanent position with benefits. 

Hardware Provision: Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible, quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops, or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counseling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on the company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

All your information will be kept confidential according to EEO guidelines.