About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team: Risk Management - Ops & Fraud Risk is a versatile function which manages the Paytm super application products /
Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money
etc., and also the Merchant services - Offline QR, Soundbox, Point of sale and third party online payments.
About the role: Case review, escalations handling, RCA preparation and other ops work
Expectations/ Requirements :- Graduate and above.
⦁Analysing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps.
⦁Perform a review and challenge control, identification, and prevention of potentially fraudulent activity.
⦁Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process.
⦁Conduct analysis of transaction data across merchant sites, providing insight into trends and customer behavior.
⦁Manage risk cases covering the investigation and, follow-up within the defined time frame.
⦁Analysis to refine and improve key risk indicators used in the platform (including definition and acceptance testing).
⦁Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams.
⦁Conduct an open source search to find relevant information to complete the investigation and review.
⦁Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring.
Superpowers/ Skills that will help you succeed in this role
⦁High level of drive, initiative and self-motivation
⦁Ability to take internal and external stakeholders along
⦁Understanding of Technology and User Experience
⦁Love for simplifying
⦁Willingness to experiment and improve continuously
Why join us < Recruiters to add - to be provided by Hiring manager, Business HOD and Corp Comm>
⦁A collaborative output driven program that brings cohesiveness across businesses through technology
⦁A solid 360 feedback from your peer teams on your support of their goals
⦁Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!