Elevate K-12 is hiring an

End-User Support

Mumbai, India

The Company:

Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Our two main focuses are to give students the best quality instructors and get them ready for the world of the future and to give instructors, especially women, work opportunities, irrespective of zip codes. We are the new way to the classroom!

The Person: 

In pursuit of this goal, we are looking for an End-User Support to join our technical team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you! 

 

The Job:  

  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software
  • Follow up with clients to ensure their systems are functional



What You Will Need: 

  • 1-3 years experience working on Desktop Support
  • Good experience on windows, Mac and chrome operating systems
  • Basic knowledge of Server and cloud and routing and switching protocols
  • Good experience on active directory
  • Good experience on DHCP, DNS, IP addressing, LAN and WAN, VPN
  • Troubleshooting networking and connection issues.
  • Ability to support to remote users
  • Advising on software or hardware upgrades.
  • Completing job reports and ordering supplies.
  • Experience with US customers will be advantageous
  • Good Verbal and written communication
  • Comfortable working in 7pm - 4am shift (Night Shift)

 

Be Part Of Our Story:

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team. 

We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

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