Sprinklr is hiring an

Engagement Manager

Hamburg, Germany
Full-Time

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

Long past the era of plug-and-play, global brands with distributed infrastructure networks need help to fully optimize social media software deployments for their specific business requirements. Sprinklr is looking for a highly experienced and well trained professional to establish a relationship built on trust with our new and existing clientele.

Description

Sprinklr is seeking a Professional Services Engagement Manager to team with internal sales, services and partner teams to effectively cultivate customer relationships and drive new business in prospective accounts. You will be responsible for the entire services sales cycle including, identifying new opportunities, building rapport and educating customer, tracking/proposing/scoping and closing the deal. The ability to maintain client relationships is key.

The candidate will need to possess the ability to sell complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points. The role is highly entrepreneurial and is directly responsible for determining the most effective strategy by which to drive the acquisition through a consultative selling process.

Main Responsibilities

  •     
  •      Discover the requirements for Sprinklr clients to propose complete integrated solution offerings that clearly fit into customer’s business requirements to solve their current pain points
  •      Manage prospecting and sales activities for all professional services
  •      Develop close plans for strategic opportunities and drive opportunities to closure
  •      Develop relationships with key customer for growth and upside
  •      Focus on account mapping with partner reps, forming an integrated account plan and ultimately optimizing revenue in accounts and exceeding the forecast
  •      Assist and Lead executive sales presentations at end-user locations
  •      Update and manage pipeline and prepare revenue forecasts
  •      Respond and coordinate for all inbound leads
  •      Lead generation and follow-up
  •      Establish and maintain partner relationships, relating to Professional Services
  •      Be the primary interface for all Professional Services Sales opportunities

Desired Skills and Experience


  •      Bachelor’s degree required
  •      Ability to work individually and as member of a team
  •      Decisive, quick thinking, likes to task risks and ownership
  •      Passion for solving client challenges and commitment to client delight
  •      Experience in social media platform / management software is preferred
  •      Extremely strong written, verbal communication and presentation skills

Competency working in a highly-matrixed environment

  •    High-level of integrity and honesty
  •    Flexible and adaptable self-starter with strong relationship-building skills
  •   Takes initiative and approaches all tasks and projects proactively
  •   Ability to prioritize and complete multiple tasks with little to no supervision
  •   Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort

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