The Engagement Manager is a fully billable subject matter expert responsible for overseeing the delivery of a particular statement of work in a defined service. In addition to being a full participant on the project in a defined deliverable role, the Engagement Manager leads the team of consultants on the project, ensuring clarity of roles and responsibilities.
An Engagement Manager is responsible for writing and maintaining the project approach and/or project plan, managing variance, leading team meetings, overseeing the validity and quality of deliverables, escalating issues appropriately, and sometimes working with Operations to staff the engagement appropriate.
Travel: Up to 25%
Job Type: Remote FTE
Accountabilities
- Project Delivery (40% of job responsibility and time)
- Briefing the team and preparing the approach to the statement of work
- Leading the key phases of the engagement
- Facilitating the analysis and challenging the thinking of the team
- Creating compelling conclusions and recommendations
- Managing the synthesis, preparing communication and key presentations
- Managing client expectations and closing the engagement successfully
- Primarily responsible for the creation of final deliverables
- Review deliverable contributions and implement corrective action plans in support of excellence in service delivery
- Generally responsible for presenting deliverables to client
- Ensuring accurate, effective, and timely communications of project status using Brightwork
-
Customer Focus (30% of job responsibility and time)
- Working with the client to clarify the objective and engagement expectations
- Setting expectations with the client and the team
- Managing quality and creating moments of truth with the client that illustrate quality
- Leading client communication and facilitating the communication and relationship building process with the project team
- Managing challenging conversations with both the client and team members
- Leadership (25% of job responsibility and time)
- Coaching team members
- Managing collaboration and knowledge sharing by hosting weekly meetings with the project team avenues such as working groups and communities of practices
- In conjunction with the Senior Practice Director, assist with the creation of, planning for and deployment of the service roadmap and associated actions
- Where required, participate in hiring activities and interviews to ensure the correct caliber of staff are brought into the service
-
Service Development and Optimization (5% of job responsibility and time)
- Work with service Senior Practice Director to ensure that services are aligned with demand and future trends
- Manage post project analysis to facilitate continual improvement where required
- Make recommendations to the service Senior Practice Director on the improvement of processes and tools and where appropriate help to establish these
Experience and Education
- Minimum of 5 years’ experience in a delivery function or relevant client-side experience
- 3-5 years’ experience managing projects
- Experience with Ellucian Banner versions 8 and 9 ERP
- Hands-on Oracle database skills (either programming in PL/SQL or Database Administration)
- Good experience in client-facing roles
- Experience of working within complex, matrixed multi-location teams
KSA’s – Knowledge, Skills, & Abilities
- Ability to communicate effectively with clients and C-Suite level executives
- Proficiency in Microsoft suite
- Ability to quickly solve problems
- A positive upbeat attitude
- Ability to juggle multiple projects at once
- Great organizational skills
What You Can Expect from Us
At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career. Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators.
A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.
AAP/EEO Statement: CampusWorks, Inc. provides equal employment opportunities (EEO) and Affirmative Actions (AA) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
