Looker is hiring an

Engagement Manager - Professional Services

Santa Cruz, United States
Full-Time

WHO WE ARE
Looker is on a mission to bring better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven and see yourself at Looker.

WHAT WE'VE GOT GOING ON
Looker is seeking a technically savvy Engagement Manager (Project Manager) to ensure timely, successful implementations of Looker’s Business Intelligence software. In this role, you will collaborate with the pre-sales and services teams to help customers derive value out of their Looker implementation. You will manage multiple (40+) customer projects simultaneously, with multiple Looker teammates. This includes managing flow of customer projects, documenting requirements and timelines, providing customers with timely support, managing open issues related to each project, ensuring communication across Looker teams, and ensuring successful completion of each engagement. You will grow to provide a compelling perspective of the Looker customer implementation process, helping drive Services revenue at Looker. The right candidate for this role is customer oriented with strong analytical and communication skills, project management expertise, and interest and passion for BI. You must be able to articulate value, inspire and lead Looker customers through each project.

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