Cohere is hiring an

Engineering Manager, Application Support (Tier 1 & 2)

London, United Kingdom
Who are we?
We’re a small, diverse team working at the cutting edge of machine learning. At Cohere, our mission is to build machines that understand the world and to make them safely accessible to all. Language is at the crux of this, but it can be difficult and expensive to parse the syntax, semantics, and context that all work together to give words meaning. The Cohere platform provides access to Large Language Models through its APIs that read billions of web pages and learns to understand the meaning, sentiment, and intent of the words we use in a richness never seen before. 

We've recently raised our Series C, and we are focused on bringing our technology to market. We will partner with customers so they can build natural language understanding and generation into their products with just a few lines of code.

We’re ambitious — we believe our technology will fundamentally transform how industries interact with natural language. And we have the technical chops to back it up - Cohere’s CEO, Aidan Gomez, is a co-author of the groundbreaking paper “Attention is all you need”, and was previously part of Google Brain. Our entire technical team is world-class. 

We are focused on creating a diverse and inclusive work environment so that all of our team members can thrive. We welcome kind and brilliant people to our team, from wherever they come.

Why this role? 
This is an exciting opportunity to step build the first Application Support Team within Cohere.  The ideal candidate is a hands-on, empathetic leader with a customer-centric mindset and an interest in Large Langauge Models.

Please Note: We have offices in Toronto, Palo Alto, and London but embrace being remote-first! There are no restrictions on where you can be located for this role.

As an Engineering Manager, Application Support, you will:

  • Hire and manage the team responsible for front line application support
  • Define and implement a plan to provide 24x7 support to Cohere customers
  • Engage with customers to understand their needs
  • Work collaboratively and cross-functionally
  • Support your team members' participation in on-call rotations to coordinate and resolve emergencies
  • Mentor and coach team members, providing guidance on technical and career development

You may be a good fit if:

  • You have led support functions at multiple companies, ideally at a technology company
  • You have a customer-centric mindset and enjoy solving problems with external technical users, like systems engineers, managers and infrastructure directors 
  • You are passionate about building internal tools - you take time to look at the big picture and make things better 
  • You take pride in growing your teammates, from their technical skills to their personal development
  • [Bonus] You are excited about Large Language Models and enjoy finding ways to improve internal functions using generative AI

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants of all kinds and are committed to providing an equal opportunity process. Cohere provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Our Perks:
🤝 An open and inclusive culture and work environment 
🧑‍💻 Work closely with a team on the cutting edge of AI research 
🍽 Free daily lunch 
🦷 Full health and dental benefits, including a separate budget to take care of your mental health 
🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, Palo Alto, and London and coworking stipend
✈️ 6 weeks of vacation


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