Ravelin is hiring an

Enterprise Account Manager

London, United Kingdom

Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.

If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.

The Role

Develop and maintain positive long-term relationships with the merchants we partner with, whilst proactively identifying and managing new opportunities for those clients.

An ability to understand complex problems and communicate the solutions they require in a clear, concise and persuasive manner is essential.

The account manager is expected to have a holistic understanding of the clients they work with. Being the key relationship partner with senior stakeholders and having a finger on the pulse for all stakeholders within the business is imperative.

The role is a proactive rather than reactive role and is supported by a wider technical client support and investigations team.

Responsibilities

  • Develop and maintain positive relationships within assigned accounts
  • Ad-hoc support to the wider business on commercial client management
  • Grow the breadth of our relationship with the accounts in which you manage
  • Manage and plan regular workshops with each client
  • Keep an up to date knowledge of the payments and fraud industry
  • Proactively seek out growth opportunities

Requirements

  • A minimum of 2 years of account management experience
  • Highly skilled communicator
  • Strong presentation skills, both verbal and written
  • Great project management skills with the ability to manage multiple projects and relationships simultaneously
  • Proactive with the drive to manage your own workload and diary
  • Strong analytical thinker who thrives in a fast-paced dynamic environment
  • Experience in proactively growing client relationships within an account
  • Experience in identifying, developing, negotiating, and closing deals
  • Proven ability to influence others and lead client engagements


Nice to haves

Additional Language (Spanish, German, French)

Fraud, payments, cloud computing, API or data science knowledge

Experience in working with B2C Companies, Startups (Pre/Post IPO), Scale Ups


Benefits

  • Competitive salary & equity package
  • A minimum of 25 days annual leave + bank holidays
  • Flexible working hours
  • Individual learning and development allowance of £1,000/year
  • Remote volunteer opportunities and monthly company charity donations
  • Fortnightly team lunches with different people from across the company (currently via video chat!)
  • Virtual quarterly company socials
  • Cycle-to-Work and childcare schemes
  • Virtual yoga twice per week as well as weekly board game and movie nights