Branch is hiring an

Enterprise Support Representative

Remote

Are you interested in joining a fast-paced, growing company? Branch has a positive, diverse, and supportive culture—we look for people who are curious, inventive, take initiative, constantly strive to develop themselves and collaborate with those around them. Branch is a team focused company located in Downtown Minneapolis. Come join our team as we develop new ways to improve the lives of hourly workers. Learn more about our culture, approach, tech, and people here: https://www.branchapp.com/culture 

We're looking for an empathetic, self-motivated Enterprise Support Representative to join our team at Branch. 

What you'll do 

  • Engage with external stakeholders in Payroll, HR, and IT to identify, troubleshoot, and resolve issues.
  • Field inbound requests sent through Zendesk and Intercom support software.
  • Initiate outbound requests to customers escalated through Tier 1 support.
  • Use internal customer support and configuration tools to troubleshoot and resolve issues.
  • Partner with the Customer Success team to understand customer nuances and tailor solutions to meet their needs.

Qualifications: 

  • Previous B2B support experience in SaaS and/or payroll
  • Proficient in Excel / Google Sheets
  • Excellent communicator - both verbal and written
  • Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions
  • Coachable - Open to feedback and can show improvement 
  • Experience with Zendesk and/or Intercom customer support software a plus
  • Basic SQL knowledge a plus

We are excited to offer some excellent incentives for this job: 

  • Working in a fast paced environment, within a technology startup 
  • Opportunity to grow and develop 
  • Competitive salary and benefits package 

Benefits and general information: 

  • Remote-first 
  • Company-paid medical, dental, and vision 
  • 401k 
  • Stock Options 
  • Flexible time off
  • PaidHolidays