HousingAnywhere is hiring a

(Erasmus) Fall internship | Product Improvement & Customer Care | Head office Rotterdam | full time

Rotterdam, Netherlands

Field: Customer Service, Sales, Payments, Process Engineering, Product Improvement.

Time period

  • Preferred start date: September 2016;
  • Preferred end date: November 2016 (flexible);
  • 40 hours per week.
  • Your Responsibilities

  • Housing Anywhere launched a secure booking service on the website. Now our users can book & pay a room directly on our website. We need to make sure that users get familiar with this booking system;
  • You will be responsible for calling the users of our website, offering them help and explaining them about our newly launched secure booking system;

  • Tasks of the Customer Care & Product Improvement Specialist intern

    Product Improvement (60%):

  • Analysing the behaviour of our users on our website (product);
  • Saving the feedback of the users and discuss this on a regular basis directly with our Head of Customer Care how we can improve the website based on the users' feedback;
  • Customer Care (30%):

  • Calling advertisers to verify their rooms;
  • Contacting users, to inform that they have a booking request open or are accepted for a room;
  • Calling users, to help them with booking a room;
  • Explaining to our users on the phone advantages of the secure booking system.