Field: Customer Service, Sales, Payments, Process Engineering, Product Improvement.
Preferred start date: September 2016;Preferred end date: November 2016 (flexible);40 hours per week.
Housing Anywhere launched a secure booking service on the website. Now our users can book & pay a room directly on our website. We need to make sure that users get familiar with this booking system; You will be responsible for calling the users of our website, offering them help and explaining them about our newly launched secure booking system;
Tasks of the Customer Care & Product Improvement Specialist intern
Product Improvement (60%):
Analysing the behaviour of our users on our website (product);Saving the feedback of the users and discuss this on a regular basis directly with our Head of Customer Care how we can improve the website based on the users' feedback;
Customer Care (30%):
Calling advertisers to verify their rooms;Contacting users, to inform that they have a booking request open or are accepted for a room;Calling users, to help them with booking a room;Explaining to our users on the phone advantages of the secure booking system.