Twilio is hiring an

Executive Assistant, Chief Security Officer

Because you belong at Twilio 

The Who, What, Where and Why

Twilio is growing rapidly and seeking an Executive Assistant to support our Chief Security Officer. Your role will provide integral support to the CSO and their team, helping them stay on track with our company priorities. You will be a key player in making Twilio successful through your skilled management of the CSO’s calendar and by providing support to the Trust & Security leadership team. Additionally, you will act as an internal resource for team related initiatives and help us live up to our company value of progress over perfection.


Twilio is looking for an Executive Assistant who lives the Twilio Magic and has a demonstrated track record of providing proactive calendar support, juggling multiple deliverables with competing deadlines and taking effective action without knowing the full picture. They also have:

  • 5+ years of administrative support experience.
  • Interest and ability to learn about Twilio’s business and customers. Specific experience supporting Information Security or Engineering leaders is preferable.
  • Ability to make good decisions in a fast-paced environment with changing priorities
  • High level of integrity and discretion in handling confidential information.
  • Ability to balance the needs of multiple senior leaders and longer-term projects.
  • High attention to detail and consistent follow up.  
  • Flexibility to be available beyond normal office hours and support remote work and travel schedules. 
  • Proficiency with Mac and the Google suite of business programs, especially Google calendar, mail, drive, docs and sheets.


As an Executive Assistant, you will live the Twilio Magic values while executing on a variety of deliverables that may be short- or long-term and could land anywhere on the spectrum between tactical and strategic.  

  • BE AN OWNER: Complete a variety of everyday tasks under the direction of the CSO and their leadership team including, but not limited to, managing complex and busy calendars, booking travel, and being a general deputy of time. File regular expense reports.
  • BE AN OWNER: Schedule and coordinate logistics for meetings, conferences, and special events (onsite & offsite), including ongoing department meetings and events when the CSO or staff is traveling.
  • WRITE IT DOWN, BE BOLD: Project manage ongoing initiatives via meeting management, document organization, and both email and in-person follow ups. Partner with cross functional leaders to ensure successful project completion.
  • BE INCLUSIVE, EMPOWER OTHERS: Work closely with the CSO’s staff on initiatives to include team engagement, professional development, and career growth. 
  • BE INCLUSIVE: Organize visits for external guests. Act as the face of the company and ensure guests are treated with the utmost hospitality. 
  • DRAW THE OWL: Organize offsites, happy hours and team building events for the Trust & Security team and brainstorm new initiatives to improve upon employee morale.
  • WRITE IT DOWN: Manage the organization of internal documentation and flow of communications to the Trust & Security team.
  • BE AN OWNER, BE INCLUSIVE: Partner with the Executive Assistant to the CFO on cross-functional projects, including preparation for Board meetings. 
  • RUTHLESSLY PRIORITIZE:  Manage multiple complex calendars; understand executives’ priorities in order to effectively address meeting requests.


At Twilio, maintaining customer trust is our top priority. People with broad and extensive skill sets in the information security sector are an absolute necessity for Twilio to continue to provide the level of trust our customers both expect and demand, and that’s where you fit in.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks and drinks, game room, ergonomic desks, massages, Wednesday Night dinners, monthly All Hands and more.

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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