Intersection is hiring an

Experience Designer, Retail

New York, United States

The Experience Design role includes a range of medium to large-scale projects for retail clients. Key activities include contributing to user research/testing, developing concepts, building prototypes, communicating interaction guidelines and frameworks. This also includes close collaboration with clients, development teams, and design leadership.

Job Summary:

The Experience Designer is a central role for complex and innovative products and services. They have an intuitive feeling for the way products / services should work and a deep understanding of what people want and need when it comes to holistic experiences. They can turn insights into concepts for integrated experiences and shape detailed direction to guide development. This includes a range of digital touch points, service design solutions and physical space related projects. An ability to balance business and user needs along with considering technical constraints and capabilities. Designers may often contribute to projects from the very start They should be decisive and excited to continue to project teams in order to deliver exceptional quality work that solves business and user problems. 


  • An background creating digital and physical experiences, services and applications. 5+ years of client experience.
  • Can make sense of complex systems and shape them into scenarios, requirements, and detailed wireframes.
  • Experience leading interdisciplinary teams in creating experiences that consider business challenges, innovation and usability. Intersection is highly collaborative—we need someone who will not just listen but anticipate the needs, concerns, and input from teammates across departments.
  • Experience presenting to clients and facilitating
  • Engaging presentation style and visual communication skills—you should be insanely excited about your work and know how to spread that enthusiasm.
  • Proven ability to help to shape the Design department offerings, manage and mentor junior designers-Expert in experience design and prototyping tools, such as Sketch, Illustrator, Invision, Axure, etc.

About Intersection:

Intersection is a technology and media company committed to improving the urban experience at the convergence of digital and physical worlds.

Our unique set of assets focus on leveraging emerging trends in technology to improve quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 500+ people across the United States, we carry expertise in:

  • Technology & Innovation
  • Engineering
  • Design
  • Advertising & Media
  • Strategy
  • Data

Our work spans across a variety of markets in cities, government, mass transit, airports and airlines, cultural institutions, retail, and telecommunication providers.

Intersection is the lead company behind LinkNYC, the largest and most advanced public Wi-Fi and street furniture network in the world. By providing up to 10,000 communication hubs for City residents and visitors with free public Wi-Fi, access to communications, information and municipal services across the City, Intersection aims to create an array of solutions to help make cities around the world more livable and connected.

Intersection is an Equal Opportunity Employer.