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About the Opportunity
The Experience Lead, Hospitality plays an integral role in the overall success of WeWork’s partnership with a Sports and Multimedia Company based in New York City. The candidate must have a passion for delivering a first class service and a desire to exceed employee expectations. Candidates must have the ability to multitask and a willingness to handle matters both big and small with an emphasis on curating an enhanced employee connection through elevated guest experience, programming, and employee activations co-created with client stakeholders. The ideal candidate must be comfortable conversing with employees, guests and VIP personnel on a consistent basis.
Duties and Responsibilities
Educate the workplace on new space best practices including proper usage, agile working strategy, new conferencing, meeting techniques and escalation procedures for facilities and system related items.
Make recommendations to the physical product and building operations team on any repairs, maintenance, or updates required in the facility.
Manage new requests from employees and identify the correct channels and resources to complete the request.
Events and Hospitality
Partner with enterprise company’s Workplace Experience Teams to bring WeWork expertise to initiative strategy, co-create calendar of events and activations focusing on planned initiatives.
Oversee the guest & visitor registration process for the entire company site to create an elevated hospitality experience with the Experience Manager.
Serve as a conduit between Conference Service Director and contracted food and beverage provider to ensure alignment for upcoming meetings, events and activations.
Oversee the planning and execution of events with partnership through client stakeholders.
Recommend best practices, including but not limited to: community management, events, training, and employee experience on a company-wide level.
Experience and Requirements
Must have executive presence and be comfortable interfacing with C-level personnel and VIP guests on a consistent basis.
Experience in Booking Systems, Software and best practices.
Adhere to a business-professional work environment, and abide by Client-directed uniform and name tag.
Must be available to work a 9-hour shift schedule between 8am - 7pm to meet the needs of the business.
Ability to lift and carry up to 35 lbs
2+ years experience of client facing or customer service experience in a hospitality role required
Experience in Hotel FOH, and or high-end Retail/Restaurant, Event Coordination, Catering or High-end Service Industry Experience a plus
Knowledgeable and experienced in developing and tracking event and/or program analytics
Knowledgeable and experienced in creating Run of Shows/Program Agendas and or event recaps
Experience managing event budgets
Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height
Highly flexible and adaptable to continuous change and growth.
Organized and detail-oriented.
Ability to solve problems with innovative thinking.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Passion and understanding of WeWork’s mission and values.
Experienced in creating and executing Standard Operating Procedures (SOPs)
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
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