Livongo is hiring an

Expert Coach

Remote

The Opportunity

The Livongo Expert Coach is responsible for providing real time response and support for on call coverage for the wirelessly enabled blood glucose monitoring device on a 24/7/365 basis. Additionally coaching and education is to drive behavior changes that positively impact clinical outcomes and overall health status within the member’s program and beyond, foster and develop positive relationships with members, provide an excellent member experience


Responsibilities

  • Provide real time response and support for wirelessly enabled blood glucose monitoring device on a 24/7/365 rotating basis.
  •  Focus on serving members efficiently and effectively to achieve the best outcomes possible.
  • Refer members for support and education for other conditions as needed based on clinical care guidelines including the ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines.
  • Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and 1:1 coaching session to provide feedback and support, answer questions, share resources, and hold clients accountable to their goals
  • Support Livongo Sales team in telephonic and app sales demonstrations as needed.
  • Attend meetings and trainings online and /or in person when required
  • Follow best scheduling practices to meet appropriate coaching utilization and meet member needs
  • Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), In Vitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPAA.
  • May have up to 10% of time allocated to project, or cross-functional responsibilities as needed by the business and approved by direct manager/lead.

Candidate Profile

For success in this role you’ll bring:

  •  Minimum of Bachelor’s Degree
  • Coaching experience and appropriate certifications to serve the product or condition.
  •  Assumes responsibility for professional development and continuing education to maintain knowledge and skills.
  • Possess excellent written and verbal communication skills.
  • Ability to communicate with members empathetically and according to the Livongo culture.
  • Ability to establish rapid member rapport via telephonic and written interactions.
  • Documents consistently and to the standards set by Livongo Health using EMR.
  • Empowers members to be able to effectively self-manage their own condition.
  • Conveys enthusiasm and positive energy during member interactions.
  • Ability to work autonomously in a responsible, efficient manner
  • Possess exceptional time management and organizational skills
  • Passionate about changing people’s lives and willing to go the extra mile to help members be successful
  • Customer Service skills and experience.
  • Display confidence, assertiveness and flexibility. Must be a self-starter
  • Creative, dedicated and relentless in helping members achieve their goals
  •  Adaptable, innovative, and embraces teamwork and change.
  • Comfortable with and interested in technology including but not limited to MS word, Excel, PowerPoint, Outlook 365, Zoom, GoTo, Webex, Slack, Google Docs, Learning and employee engagement platforms etc.
  • Advanced degree or license in health-related (Behavior, Nutrition, Exercise) field.
  • Bilingual Spanish/English desirable but not required.
  • Exceptional Customer Service skills and experience.
  • Ability to deliver high quality, engaging educational presentations on health and wellness issues

Why Join Livongo?

The Transformative Name in Healthcare:  The transformative industry forces in Community, Content and Commerce are now household names. As Amazon is to Commerce, Livongo is to Healthcare. With our Applied Health Signals engine, AI+AI, we’ve transformed how care is delivered.

Our Work Truly Matters: Livongo’s proprietary, consumer-first technology is revolutionizing the experience of living with a chronic health condition. Our data-driven digital health engine enables our Members to seamlessly manage multiple health conditions on one empowering platform. We use smart, connected devices, personalized digital guidance, and 24x7x365 access to health professionals to make it easier for people to stay healthier.

Make an Impact:  Do you want to accomplish something meaningful? To create results that matter? Livongo’s innovative solution produces industry-leading member satisfaction, measurable clinical outcomes and proven healthcare costs savings. Here you can truly improve lives.

The Largest Digital Health IPO in History: We are at a milestone period in our history. On July 25, 2019 we took our company public, in order to elevate and expand the way the industry views us, thus ushering us into a whole new set of mission-critical conversations that will help us accomplish the work still to be done. As we reach new levels of achievement, we accelerate our ability to deliver life-changing services.

Focus on PEOPLE:  Livongo has been voted one of the Best Places to Work in healthcare, by Fortune Magazine and Best Place to Work! Talented, passionate individuals make the difference, in this fast-moving, collaborative and inspiring environment. 

Diversity and Inclusion:  At Livongo we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:  We’ve already made healthcare history, yet we remain on the threshold of very big things. Leading the industry with our Applied Health Signals category, we have cracked the code to transforming healthcare. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

See photos, watch videos and learn more about Livongo: follow us on Glassdoor.

#LivongoIPO                                                                                        #appliedhealthsignals


As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.