WeWork is hiring a

Facilities Lead

Introduction 

We are looking for a ‘Facilities Operations Lead’ who possesses exceptional 'Customer Service' skills, sound ‘Facilities Management’ background with proven experience in remote stakeholder management. The Facilities Operations Lead will serve as facilities support services, maintenance, repair, and asset management across a portfolio of buildings. 

 

The Facilities Operations Lead will assist the Facilities Operation Manager for managing the relationship with the third-party provider responsible for facilities and cleaning related work, including related projects, and will maintain base building property manager relationships, acting as the on-site representative on the lease for each building in the portfolio.

Position Goals & Objectives:

The Facilities Operations Lead will assist with overseeing third-party vendors in the areas of Cleaning and Facilities, Health and Safety, Security, monitoring operational expense and performance. The Facilities Operations Lead will support the Facilities Operation Manager with day to day management of the Singapore portfolio. 

Responsibilities include but are not limited to:

 
  • Continual focus on Member Experience through Improvement plans.

  • Act as the liaison between the Community Management team and the building’s Property Management team for any escalated issues.

  • Assist with implementation of Global and Regional Project rollouts to locations and suppliers including HSE, Energy/Sustainability, OPEX, Security, and Capital Improvements

  • Ensuring Fire & Life Safety & local code compliance, WHS training, and compliance with H&S Standards with support of Regional Health and Safety team

  • Prioritise daily facility issues and effectively delegate responsibilities

  • Monitor governance and cost-saving initiatives

  • Meet KPI targets within the portfolio set by Operations Director 

  • Participate in building opening preparation, handover and defect completion

  • Act as the liaison for Workday finance processes and contract administration 

Key Result Areas 

  • Act as the single point of contact for both Community and vendors within the portfolio

  • Maintain supplier and vendor performance of quality and cost across the portfolio

  • Provide support in all trades and services to effectively maintain buildings and continually reduce defects

  • Increase operational effectiveness and efficiency of buildings and infrastructure

  • Illustrate the WeWork core values and strive to achieve our mission

  • Maintain portfolio’s SLA’s and KPI’s

 

Experience and Requirements: 

  • 2 plus years experience in facilities or operations management with experience in overseeing the maintenance function for multiple locations

  • Proven experience with financial opex accountability, including monitoring budgets and forecasts

  • Experience working with multiple vendor partners 

  • Excellent communication skills across multiple staffing levels

  • The ability to build relationships and work cross functionally in a high paced environment

  • Strong computer skills with proficiency in technical applications including Slack, Salesforce, Tableau, Workday and Google G-Suite.