Intersection is hiring a

Field Engineer

New York, United States

We are looking for a friendly addition to our tech support team. As a Field Engineer, you will be part of the first line of support for our clients. It will be your job to assist and troubleshoot issues with our clients either remotely from our office or traveling to the clients to work with them on site, log tickets in our ticketing system, answer support phone calls, and participate in a rotating on-call shift.  

Our clients’ issues range from email not sending in Outlook to deploying new cloud-based work environments. We are looking for empathetic technicians who collaborate well in a team environment, who aren't afraid to take on new challenges, and will provide white glove customer service to our clients.  

Required Qualifications:

  • Excellent written and oral communication skills
  • Working knowledge of Windows 7, Windows 8, and Mac OS X
  • Can demonstrate troubleshooting and problem solving skills
  • Solid grasp of technical fundamentals
  • Ability to learn quickly
  • Passion for and curiosity about technology
  • Associate’s or technical degree or equivalent work experience

Pluses, but Not Required:

  • Able to configure Android and iOS mobile phones
  • Experience imaging and upgrading workstations
  • Knowledge of Mac OS X Server and Windows Server 2008
  • Experience with remote assistance software like LogMeIn, Bomgar, and TeamViewer
  • Proficiency with applications/services like Zendesk, Microsoft Office, Office365, Google Apps, and Adobe Creative Suite
  • Previous positions in helpdesk or related tech service fields

About Intersection:

Intersection is a technology and media company committed to improving the urban experience at the convergence of digital and physical worlds.

Our unique set of assets focus on leveraging emerging trends in technology to improve quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 600+ people across the United States, we carry expertise in:

  • Technology & Innovation
  • Engineering
  • Design Architecture
  • Advertising & Media
  • Strategy
  • Data

Our work spans across a variety of markets in cities, government, mass transit, airports and airlines, cultural institutions, retail, and telecommunication providers. 

Intersection is the lead company behind LinkNYC, the largest and most advanced public Wi-Fi and street furniture network in the world. By providing up to 10,000 communication hubs for city residents and visitors with free public wi-fi, access to communications, information and municipal services across the city, Intersection aims to create an array of solutions to help make cities around the world more livable and connected.

Intersection is the result of a merger between Control Group and Titan and is the first investment made by Sidewalk Labs. Sidewalk Labs is a Google Alphabet company and aims to foster the development of technology products, platforms and infrastructure that help improve life in cities around the world.