ENJOY is hiring a

Field Operations - Program Manager

Menlo Park, United States

About Enjoy.

We believe human connections are an integral part of unlocking the magic of technology, so we’ve set out to change the way people buy and receive technology products by adding back the human touch. Enjoy was founded by Ron Johnson, the former head of Apple Retail, as well as other former Apple design and retail executives.

When you buy with Enjoy, your tech purchase will be delivered by a highly trained Enjoy Expert. Our Experts will meet you wherever and whenever you want, offering both speed and a personalized experience. Your Expert will then spend up to an hour helping you get set up with your new product, and even show you a few tips and tricks.

 

About the role.

When an Enjoy Expert meets up with a customer something incredible happens - they are able to deliver magic and help the customer do more than they thought possible.  In order for everything to be effortless for the Expert so they can focus on creating that magic - it requires a team of people that are anticipating the needs of the field and ensuring successful cross-functional coordination, development and implementation of new initiatives for the field team: Coaches, Captains, Experts, Inventory Experts and Logistics Experts.

 

These responsibilities include, but aren’t limited to:

  • Manage every step of the project management lifecycle and develop full scale project plans that support the needs of the business
  • Manage internal and external stakeholders; negotiate skilfully and collaborate successfully
  • Facilitate the definition of project scope, resource requirements, goals and deliverables
  • Track project progress and KPIs using appropriate project management tools
  • Follows through until results are achieved; anticipates issues and risks and works to find solutions and remove roadblocks
  • Provide direction and support to project team as well as timely and relevant feedback to ensure the highest quality product is delivered
  • Raise concerns when the Enjoyer or Expert experience is at risk, even in difficult situations or conversations
  • Complete project evaluations and assessment of results
  • Manage multiple projects concurrently and manage through change gracefully



Required:

  • Bachelor’s degree preferred
  • 5 years related program management experience
  • Ability to work collaboratively across teams, possesses strong written and verbal communication skills
  • A problem-solver with strong initiative and a drive for results