Seon Design Inc. is hiring a

Field Service Engineer

Chicago, United States

Job Summary

As our Field Service Engineer, you will provide front line assistance to customers developing and deploying with our products. You should know that the role is vital in supporting our reputation, managing relationships with our customers, and bringing critical customer requirements back into the development and product management process.

You will be responsible to

  • Maintain a constant professional and friendly relationship with our customers
  • Provide installation services for in-car computing equipment, IP networks, Microsoft-based workstations and servers
  • Troubleshoot and resolve customer issues on in-vehicle camera systems, wireless, and server/software solutions
  • Train customer end-users in basic operation of Video Recording equipment and Management Software
  • Train customer IT staff on operations, maintenance, and troubleshooting
  • Assist with research, development, and testing of new technologies and features
  • Issue and provide technical support and RMA tickets
  • Generate documentation/knowledge transfer to other departments
  • Travel and work on non-standard shifts, weekends and possibly holidays as required 

You will have or be

  • Bachelors or Associates degree in IT or Electronics Engineering
  • Min of 2 years technical support experience in a software/hardware
  • Experience in a Windows Server (OS, networking) environment
  • Experience with (Cisco) wireless and wired networking is desirable
  • Capable of performing physical activities such as bending, climbing, reaching and lifting objects weighing up to 40 lbs for long periods of time
  • Capable of performing above noted tasks within vehicle interiors, including trunk spaces. 
  • Familiarity with 12V automotive electronics, such as car stereos, alarm systems
  • A valid driver's license


SAFE FLEET owns a portfolio of brands committed to saving life and property, reducing accidents and improving employee efficiency and job satisfaction. 

Our VISION is to be the leading global provider of safety solutions for fleet vehicles.  

We develop, manufacture and sell best in class high performance safety related products. Our products provide increased functionality and integrated solutions for fleet vehicle manufacturers and operators.

COBAN Technologies and Mobile Vision are divisions of Safe Fleet specializing in Video Solutions. 

If chosen for this position, you will be joining the leading provider of body worn cameras and in-car video solutions. Our products are used by several of the largest police agencies in the USA. We capture, transfer, store and manage petabytes of video evidence utilizing the latest technologies, including wearables, Internet of Things (IoT), Cloud SaaS, storage area networks, mobile applications, IP video, and video streaming.

What are we looking for?

We are looking for an energetic, hands-on, detail-oriented individual for this opportunity.

This is a permanent full-time position, 40 hours per week.

Compensation is base salary. We also offer Paid Time Off, Health & Dental Benefits Package, Life Insurance & 401K Savings Plan). 


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