Field Service Technician responsibilities include, but are not limited to, the following:
Provide technical support on-site or remotely to Eurofins Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment;
Setting up and configuring new front-end IT infrastructure (laptops, desktops, printers, etc.) in accordance with company procedures
Maintain the front-end IT infrastructure (Workstations, Printers, Smartphones, etc.) and ensure their reliability;
Support for Microsoft Office products in our enterprise environment;
Local order management of IT equipment;
End-user account maintenance; including account creation, ongoing maintenance, and deletion;
Document all interactions and problem resolution
Register, correct classification and categorization of all incoming IT requests in the ticketing system (OTRS))
Escalate tickets to the appropriate support group if required (following the KGDs/SOPs) and report to the IT Service Desk Manager on any issue that could significantly impact the busines;
Responds to and resolves issues withing the agreed time limits;
Develop in-depth Product Knowledge in order to resolve customer questions and issues;
Participate on the problem solution
Work together with other IT-Teams and travel if necessary
The position is full-time, Monday-Friday, 8 a.m.- 5 p.m., with overtime as needed.
The ideal candidate would possess :
Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers, and external Customers);
The ability to work independently and as part of a team with a courteous and professional attitude;
Excellent time management and prioritization skills;
Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment;
Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
Flexible to work under all circumstances;
Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
High focus on the quality of work
Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
Must have experience working with PC based hardware, software and basic networking components;
Secondary with school-leaving examination in IT or above
Three (3) years of experience with Information Technology hardware and software support
Driving License for personal car
o Slovenian – Advanced (C1)
o English – Upper Intermediate (B2)
We offer you an exciting position in a successful international company with excellent growth and development opportunities. Please submit your application (salary expectations and availability) including your references and certificates
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