ComeOn! is hiring a

Finnish speaking Brand Operations Manager

London, United Kingdom

We are looking for a Finnish speaking Brand Operations Manager to work with our Suomikasino/Nopeampi brands and this could be you! Do you want to take charge of the day-to-day operational activities in line with the brand vision & strategy that is set together with the Head of Finland and the team? If the answer is yes then generating growth will be key for you.

The brands have both casino & sportsbook products and you will be involved in all steps from A to Z, that means from planning marketing campaigns to evaluating them. Therefore, you will continuously work on improving them in terms of targeting, communication, conversion, offers and more.

Your goal will be to activate, retain and reactivate customers in the best possible way; and ensure that the look and tone of voice on site and customer communication are to the highest standards and always on brand!

What will you get up to day-to-day?

  • Plan, execute and deliver activation, retention & reactivation campaigns and communication schedule in order to maximize brand revenues. This covers all campaigns through all targeted marketing channels (primarily email, SMS, onsite, DMs, Telesales & mobile push)
  • Ensure that all campaigns and customer communications are according to set brand guidelines.
  • Analyse the results (delivery, uptake and revenues) of campaigns together with the BI team and actively seek to optimise and improve based on findings. Frequently testing new offers and campaign ideas and suggesting improvements with the help of the analysts
  • Monitor top customer performance & high potential customers and keep a steady eye on player behaviour (activity, deposits, offer uptake etc) in order to quickly get numbers on target
  • Run loyalty programmes
  • Liaise with Head of Finland regarding branding, TV commercials, external online media etc to ensure acquisition and CRM activities are aligned (where applicable)
  • Liaise with central operations (VIP, Payment, Customer Support) around customer activities to ensure 360 degrees visibility
  • Establish solid communication channels to central operations to inform them about planned campaigns to ensure synergy
  • Liaising with Business Development team regarding software bugs, testing new features and requesting further improvements and developments.

Here are the London peeps you will be working alongside:

Requirements

You are a native level Finnish speaker with excellent English skills and 2-3 years experience from similar types of roles relating to casino, sportsbook and CRM! Alongside your analytical, detail-oriented mindset you have a great understanding of a customer’s lifecycle and of how bonuses are calculated. Your organisational skills are second to none, with experience of balancing multiple projects and tasks. You prioritise your tasks well and can manage tight deadlines effectively. Last but not least, you are a great communicator (both written & verbal) with the ability to tailor your dialogue & delivery to cater for a variety of audiences!

Benefits

At ComeOn we put a lot of trust in every individual, we know that if we get the tools and space to do what we do best, we will be both happy and deliver great things. This is why we have some of the greatest minds in the industry working here.

Additionally we've got:

  • 33 days holiday (including bank holidays)
  • Subsidised gym
  • Free lunch, brunch or breakfast every day
  • Relaxed office atmosphere with pool table, ping pong & Playstation
  • Friday drinks provided
  • Brand Bonus scheme
  • and more...

I’m interested, what do I do next?

Waste no time and send your application expressing your interest and why you want to work for us today by sending your CV and cover letter and applying here below.

Applications might take a few weeks to review so please stay cool. We shall get back to you ;)

Are you curious how we roll here at ComeOn!? Check it out here!

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